Hotel Residence

Ulitsa Borisa Eltsina 3, Yekaterinburg, 620014, Sverdlovsk Oblast, RussiaShow on map
Opened: 2017 Featuring free WiFi, Residence offers accommodation in Yekaterinburg, 500 metres from Uralochka Sports Centre. Guests can enjoy the on-site bar. Free private parking is available on site.Each room at this hotel is air conditioned and has a flat-screen TV. Rooms are fitted with a private bathroom. For your comfort, you will find bathrobes and slippers.You will find a gift shop at the property.Ploshchad 1905 Goda is 800 metres from Residence, while Church of All Saints is 1.1 km away. Koltsovo International Airport is 17 km from the property.Show More

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  • Extremely Clean5
  • Good Amenities4
  • Good Location4
  • Service1

3.7/5

100% Recommended
  • Extremely Clean5
  • Good Amenities4
  • Good Location4
  • Service1

3.7/5

100% Recommended
  • 22.2km
  • 1.9km
  • 1.3km
10 places of interest within 1000m
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Wi-Fi in designated areas
Airport shuttle service
Airport pickup service
Restaurant
Bar
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Larger Double Room
City view
2 adults
1 queen bed
30m²
Photos and Amenities
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Deluxe Double Room
City view
2 adults
1 double bed
40m²
Photos and Amenities
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Business Studio
City view
2 adults
1 queen bed
40m²
Photos and Amenities
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King Room with Lake View
River view
2 adults
1 double bed
30m²
Photos and Amenities
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Suite
City view
2 adults
1 double bed
70m²
Photos and Amenities
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Apartment
River view
2 adults
1 queen bed and 1 sofa bed
150m²
Photos and Amenities
room overview picture
Deluxe Apartment
River view
2 adults
1 queen bed and 1 sofa bed
180m²
Photos and Amenities

Reviews

  • (1 review)
  • (0 reviews)
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    Сергей Кашин

    Russia

    • Larger Double Room
    • Stayed in August 2021
    • Business travelers
    • 64 Reviews
    3.7/ 5

    I will tell you my experience and the first case in the entire history of my staying in different hotels in the world for several years...and the only case where I will never stay in this hotel again. I first met the Residence Hotel in Yekaterinburg in late July 2021. I always book a room through the Trip Com app, but this time, since I plan to arrive in the city at 1 AM, I decided to call the hotel front desk directly and ask about staying for 0.5 days-this is the normal practice of any hotel chain , But not here. In the phone conversation, by the way, Natalia and I wrote down for each firefighter (I think), I clarified... In the application, the price of my accommodation is 9900 rubles (day) and can Go to a meeting at the hotel and give a 50% discount (5000 rubles) if I go after 2:00 in the evening... Natalia called back after some and confirmed that she has coordinated the management of this issue and their waiting time for me. Okay, I think, but it is also logical, because there is a law that directly requires the hotel to charge guests no more than 50% of the day’s fee for check-out hour set hotel-as A rule, it is 12-14 hours a day. Arrived at the hotel at 02:00 in the evening, and the front desk was shocked. The accommodation fee of this hotel is 9987 rubles per night (that is, staying for 10 hours and check-out), and the cost of a whole day is 9900 rubles on my application. So no one can solve the problem at night, the receptionist is generally incompetent and decided to postpone the question until the morning, but they asked me to sign under the phrase that the hotel staff warned me that she announced the amount to me, that is, in her opinion, it is correct with her Colleagues agree-Natalia. But I went to bed without signing the customer's card. In the morning I met Anastasia, an arrogant receptionist, looking at you as if you were a servant, not a guest in a five-star hotel. They tried to lift my full payment... They even kept my things and put them in the locker until the management solved the problem-this is already an article, taking into account the phone input and Confirmed that the amount of stay is 5000 rubles for 0.5 days, in the absence of my signature in the corresponding column check-in and the law of the Russian Federation regarding payment rules that will be 0.5 days after 00:00 and pay no more than 50% of the guest. As a result, they called me 2 hours later and asked me to pick up things from the locker after paying 5500 rubles. At the time of payment, Anastasia, the hotel's senior employee... grinned, trying to make jokes... as if I didn't live here for status, in general I must stay two stars. This is the first time I have encountered this kind of service. During my travels to different countries, I have stayed in four-star and five-star hotels. The story does not end there... On August 7, 2021, I decided to give the hotel a second chance to register for a one-day stay in my Trip Com app for 12,500 rubles. When checking in at the reception, the same Natalia, obviously did not recognize me immediately...because I accidentally booked a room a week later and it was impossible to cancel the reservation (non-refundable price), Natalia went The meeting was resolved and I did not have any problems. This is the normal practice of hotels and international airlines. But less than 3 hours after check-in, the check-in situation has undergone a fundamental change. Natalia invites me to repay the accommodation fee that I have already paid, not at the price in the application, but at the hotel price of 15,000 rubles. For this question, what does this have to do with..., the answer is shocking-"You have to check in within a week, so either pay or leave." The question arises: Why do you want to fill me and sign me in it? The signature of the check-in procedure is to be repeated after 3 hours from me to get repaid for more than my application. As a result, after indicating to Natalya that my booking is non-refundable and the payment has been charged from me, the problem seems to continue into the morning.

    Translation provided by Google
    Posted August 15, 2021
    Helpful

Hotel Policy

Check-in and Check-out
Check-in from 14:00 to 00:00Check-out before 12:00
Children and Extra Beds

Need to Know

Important City Info
[Jan 1, 2021 - Dec 31, 2026] According to the Government Decree No. 1853 of 11/18/2020 (clause 18), Minors under the age of 14 are required to check in the hotel with the documents of their parents (adoptive parents, guardians). If the accompanying persons are not legal guardians, they are required to provide the notarized consent form of the legal guardians (one of them) and the birth certificate of the minors. Minors aged 14 or above, in the absence of legal representatives next to them, are required to check in the hotel with his/her identity document and a notarized consent form from the legal guardian (one of them).
A foreign citizen is subject to registration at the place of stay: At the address of the hotel or other organization providing hotel services. To fill out the arrival notification form, a foreign citizen presents to the receiving party an identity document, a migration card (except for cases when a foreign citizen is released from the obligation to fill out a migration card in accordance with an international agreement of the Russian Federation) and (or) a residence permit or a temporary residence permit (for a foreign citizen permanently or temporarily residing in the Russian Federation). In case of arrival of a foreign citizen to a new place of stay, required to provide their identity document and immigration card, and proof of check-in information from the former hotel in Russian Federation.

Hotel Description

  • Opened: 2017
  • Number of Rooms: 8
Featuring free WiFi, Residence offers accommodation in Yekaterinburg, 500 metres from Uralochka Sports Centre. Guests can enjoy the on-site bar. Free private parking is available on site.Each room at this hotel is air conditioned and has a flat-screen TV. Rooms are fitted with a private bathroom. For your comfort, you will find bathrobes and slippers.You will find a gift shop at the property.Ploshchad 1905 Goda is 800 metres from Residence, while Church of All Saints is 1.1 km away. Koltsovo International Airport is 17 km from the property.

Services & Amenities

Transportation Services
  • Drop-off Service (Airport)(Additional fee)
    Fees, Service Hours, and Booking Info
  • Airport pickup service(Additional fee)
    Fees, Service Hours, and Booking Info
  • Pickup service (bus/train station)
  • Airport shuttle service
  • Shuttle service to nearby landmarks
Activities
  • Hiking
Health & Wellness
  • Gym
  • Sauna
  • Beauty salon
Front Desk Services
  • Luggage storage
  • Front desk safe
  • Attraction ticket service
  • Currency exchange
  • Front desk (24 hours)
Cleaning Services
  • Laundry room
  • Ironing service(Additional fee)
  • Room cleaned: daily
  • Laundry service(Additional fee)
  • Laundry service (off-site)
Food & Drink
  • Restaurant
  • Room service
  • Children's meals
  • Bar
Other
  • Dry cleaning
Public Area
  • Wi-Fi in designated areas
  • Mini shopping mall
  • Gift shop
Business Services
  • Conference hall(Additional fee)
  • Fax/copying service(Additional fee)
General
  • Heating
  • Elevator
  • ATM
  • Accessible rooms
  • Non-smoking public areas
  • All rooms non-smoking
  • Non-smoking floor
  • CCTV in public areas
  • Security alarm
  • Fire extinguisher

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