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5 star

Residence
4.4/51 Reviews

Residence

Yekaterinburg|1.6km from Memorial Cross to P.I. Znamenskiy
I will tell you my experience and the first case in the entire history of my staying in different hotels in the world for several years...and the only case where I will never stay in this hotel again. I first met the Residence Hotel in Yekaterinburg in late July 2021. I always book a room through the Trip Com app, but this time, since I plan to arrive in the city at 1 AM, I decided to call the hotel front desk directly and ask about staying for 0.5 days-this is the normal practice of any hotel chain , But not here. In the phone conversation, by the way, Natalia and I wrote down for each firefighter (I think), I clarified... In the application, the price of my accommodation is 9900 rubles (day) and can Go to a meeting at the hotel and give a 50% discount (5000 rubles) if I go after 2:00 in the evening... Natalia called back after some and confirmed that she has coordinated the management of this issue and their waiting time for me. Okay, I think, but it is also logical, because there is a law that directly requires the hotel to charge guests no more than 50% of the day’s fee for check-out hour set hotel-as A rule, it is 12-14 hours a day. Arrived at the hotel at 02:00 in the evening, and the front desk was shocked. The accommodation fee of this hotel is 9987 rubles per night (that is, staying for 10 hours and check-out), and the cost of a whole day is 9900 rubles on my application. So no one can solve the problem at night, the receptionist is generally incompetent and decided to postpone the question until the morning, but they asked me to sign under the phrase that the hotel staff warned me that she announced the amount to me, that is, in her opinion, it is correct with her Colleagues agree-Natalia. But I went to bed without signing the customer's card. In the morning I met Anastasia, an arrogant receptionist, looking at you as if you were a servant, not a guest in a five-star hotel. They tried to lift my full payment... They even kept my things and put them in the locker until the management solved the problem-this is already an article, taking into account the phone input and Confirmed that the amount of stay is 5000 rubles for 0.5 days, in the absence of my signature in the corresponding column check-in and the law of the Russian Federation regarding payment rules that will be 0.5 days after 00:00 and pay no more than 50% of the guest. As a result, they called me 2 hours later and asked me to pick up things from the locker after paying 5500 rubles. At the time of payment, Anastasia, the hotel's senior employee... grinned, trying to make jokes... as if I didn't live here for status, in general I must stay two stars. This is the first time I have encountered this kind of service. During my travels to different countries, I have stayed in four-star and five-star hotels. The story does not end there... On August 7, 2021, I decided to give the hotel a second chance to register for a one-day stay in my Trip Com app for 12,500 rubles. When checking in at the reception, the same Natalia, obviously did not recognize me immediately...because I accidentally booked a room a week later and it was impossible to cancel the reservation (non-refundable price), Natalia went The meeting was resolved and I did not have any problems. This is the normal practice of hotels and international airlines. But less than 3 hours after check-in, the check-in situation has undergone a fundamental change. Natalia invites me to repay the accommodation fee that I have already paid, not at the price in the application, but at the hotel price of 15,000 rubles. For this question, what does this have to do with..., the answer is shocking-”You have to check in within a week, so either pay or leave.” The question arises: Why do you want to fill me and sign me in it? The signature of the check-in procedure is to be repeated after 3 hours from me to get repaid for more than my application. As a result, after indicating to Natalya that my booking is non-refundable and the payment has been charged from me, the problem seems to continue into the morning.

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Explore Guest Reviews of Hotels in Yekaterinburg

Searching for hotels near Memorial Cross to P.I. Znamenskiy? Compare room rates and reviews to find your ideal stay.
Eurohotel Central
4.3/53 Reviews
it is good! (Although this comment is only one word, but the grammar is rigorous, the word is neat, the structure is clever, and it is succinct, it can be said to be concise and succinct, which shows the solid writing skills of the commentator, as well as the writing skills and the astounding creativity of the writer, which is admirable. , plus the end of the exclamation mark, it is the crowning touch)
Gold 1905 Boutique Hotel
2/511 Reviews
Если можно было поставить 0 звёзд- поставила бы. Все фиеричные отзывы точно куплены!!! Не верьте им!!! 3 дня треша почти за 21000 р - это сильно!! Рассказываю, чем отличилась данная гостиница: 1) В номере грязь!! (Пыль над кроватью на всех кирпичах, думаю год не протирали их) 2) в шкафу висит халат, в котором кто-то до меня ходил и он не стиран!!! Это просто треш конечно!!! Такого даже придорожный отель себе не позволяет 🤢🤢 подушки тоже воняют все потом, химчистку они точно не видели ни разу в жизни своей 3) настроить воду это квест целый!! 4) слышимость в номере такая, что слышно проходящих людей, входящие звонки на телефон и домофон!! Покой вам только сниться будет (по крайней на 2м этаже, рядом с ресепшеном). С 00-30 до 06-30 уснуть мне так и не удалось, т.к компашка пьяная ходила туда-сюда с3го на 1 этаж (видимо покурить), а потом в домофон все знатно звонили, а у администратора не хватило ума что-то с этим сделать (например угомонить или дверь например закрыть, чтобы всю эти братву было меньше слышно). Зато потом очень крепко спала этот же администратор, которая 1.5 часа отсутствовала на месте и не могла трубку снять и дверь домофона открыть заезжающим людям , с 05-00 до 06-30 примерно(видимо устала сильно). 5) после бронирования отеля начали звонить мошенники и просить внести оплату за проживание за 1 день. Администрация признали взлом базы, но уж очень это похоже на слив данных персональных!!! С этим мы милиции не мешало разобраться, схема то не хитрая совсем)) После ругани конечно мне дали новый номер (т.к ещё ночь не спать я была не готова) , но подушки такие же вонючие, как в прошлом номере, но хоть халат чистый))) Кроме местоположения данной гостиницы- нет плюсов никаких. Больше ни ногой сюда.
Vash Hotel
4.5/52 Reviews
Hello! Stopped for 2 nights with the child in the standard room. It was nice to enjoy the cleanliness of the room and the quality of the clothes and towels, snowy. Beds are very comfortable, mattresses are solid new, sleep comfortable. The hotel has all the rooms on the 1st floor, our windows went out to the yard of the multi-apartment house, but it was quiet and quiet. Heating didn't work fully and we were immediately offered to use the heater, which made the room temperature comfortable. The windows are black curtains, which allows you to sleep. The room has a TV, a fan, an electric kettle, glasses, for day 1 bottle of water 0.5. Of the pluses - over each bed point lighting, next to the chimney switch and 2 roasters. I particularly wish to mark the cleanliness of the room and the quality of daily cleaning. Thank you to the hotel for a good rest!
Vizavi Hotel
4/55 Reviews
This hotel needs some small adjustments to easily become much better. What I didn’t like is that the room key cards often didn’t work, so it was necessary to go to the reception and ask to get it reprogrammed. And I would have appreciated if the towels and bead-sheets were changed a bit more often. Also the restaurant was very slow with the meals, seems that there is only one chef working, so once had to wait more than an hour and a half once for a steak! The staff was the best part, as they were all very nice and friendly. Always with a smile on their face and ready to help in any way I needed. Had some useful help from a receptionist named Evgeny, and very nice assistance in the restaurant by Yana.
Green Park Hotel
4.6/527 Reviews
I was lucky to visit Yekaterinburg on work, so the company paid accommodation in this hotel and about the price I can't tell. Green Park Hotel is a modern business hotel with a deserved three-star status located in the heart of the city's business center. Its convenient location makes it attractive for both business travelers and tourists. Guests are provided with access to a fitness room, a sauna with a swimming pool and a beauty salon, which is very pleasant. Three conference rooms and a negotiating room are available for business events and meetings, which is especially convenient for guests who come for business purposes. Green Park Hotel also welcomes guests with free facilities including breakfast ”Swedish table,” Wi-Fi throughout the hotel and electronic safes in rooms where you can store money, keys and important documents. Business center services are also provided, and guests can enjoy a protected parking.
Novotel Yekaterinburg Centre
4.4/546 Reviews
I booked accommodation for people traveling with me. I just said that the shower water was a bit disappointing. Of course my room is very good.

Frequently Asked Questions

Yekaterinburg Travel Guide

New and popular hotels in Yekaterinburg recommended by Trip.com. Book your hotel on Trip.com for an amazing travel experience. While traveling to Russia, Yekaterinburg is one of the most popular destinations. You can stay 3-5 days at hotels in Yekaterinburg without running out of things to do.

For those traveling for business and tourism, Koltsovo International Airport is the preferred choice when visiting Yekaterinburg. If you don't want to take a flight, coming to Yekaterinburg by train is a good choice as well.

You don't have to worry about accommodations when traveling to Yekaterinburg. Here, there are more than 395 hotels for you to choose from. The local average price is 31 USD per night. There are a variety of hotels to meet the needs of different types of travelers. There are 6 five-star hotels in Yekaterinburg at an average price of 110 USD per night. There are 17 four-star hotels in Yekaterinburg at an average price of 57 USD per night. There are 42 three-star hotels in Yekaterinburg at an average price of 40 USD per night. There are 20 two-star hotels in Yekaterinburg at an average price of 27 USD per night. As a popular tourist city, Yekaterinburg has many renowned chain hotels. In Yekaterinburg, there are hotels under the Ramada brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Ramada. Ramada is the most popular brand among tourists. Etazhi Apartments at Soyuznaya in Yekaterinburg is a favorite among Trip.com users. If you're still unsure, Trip.com recommends Hostel Kovcheg.

If you stay at a hotel in downtown Yekaterinburg, nearby attractions like Andrey Yeletskiy's Art Salon, Sverdlovsk Regional Studies Museum of History and Nature, Bank Card Monument can be your first stop. If you want to spend a fun vacation with your family, locals recommend visiting Ganina Yama Monastery, The Temple in Honor of the Vladimir Icon of the Blessed Virgin on the Seven Keys. You can also visit top-rated attractions like QWERTY Monument(Keyboard Monument), Alley of Culture, Passage-Cinema. With a developed commercial area, visitors can head to Metenkov's House for a great shopping experience.

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