Konyak Hotel

We booked this hotel for 10 days at once, took 2 rooms for a family. Upon arrival, the air conditioning in one of the rooms did not work well; in August it was 26-27 degrees in the room. 2 more rooms were offered where the temperature was the same. We decided to move out. The hotel did not return the money; the booking was returned after 1.5 months. I do not recommend this hotel, administrator Alexander, does not want to talk to hotel guests, does not try to solve problems, does not answer calls or emails.

We booked a Deluxe room at the Konyak Hotel in Yerevan at Rostomi Street 24, 0070, Yerevan through the *********** service back in May for a family trip with a small child in the period September 23-25, 2023. In a few days Before departure, massive political unrest began in Yerevan, so a day before departure I wrote a clarifying question about the possibility of check-in through personal messages on the Booking service (22/09, 10:30). There was no response for several hours (as a rule, most hotels in the world respond within 2-4 hours), and I decided to find additional contacts and wrote to the WhatsApp number listed on the official website (22/09, 17:30), there was no response and here, and the message was delivered. My family and I decided to fly, especially since we were expected to arrive early in the morning, which gave us maneuver to find another hotel, if necessary. At the Yerevan airport upon arrival, I read the response from the hotel to ***********: “Good afternoon, at the moment in Yerevan, due to difficult circumstances, reservations are canceled for the safety of citizens” (sent 23/09, 10:30 , a day after my question). The response did not directly cancel the reservation, so we took a taxi directly to the hotel. Upon arrival, we saw the active life of tourists and staff inside the hotel, without any hints of imaginary danger, as in the city itself in any of its areas during the days of our vacation. It was noon, we went to the reception desk with documents for check-in or at least confirmation of readiness for check-in at the scheduled time. The absolutely unfriendly female administrator even refused to look at our documents, saying something indistinctly that she did not see our reservation through ***********. Later, manager Aleksander Lisochenko came up and asked us to arrive at check-in time at 15:00, which we agreed to, leaving some of our personal belongings for storage. Upon arrival at the hotel at 15:00 on 23/09, the same administrator communicated in the same unfriendly manner with other Russian tourists, checking them in. When our turn came, she, without hiding her dissatisfaction, repeated that she did not see our reservation and the manager, who called in sick after 5 minutes, would decide. After 10 minutes of bad acting, he said that he could not check us in, but would check us into another hotel nearby. Realizing that we essentially had no choice, we agreed and got into the taxi he called, and he gave us his business card. Having looked at the business card on the way to the new hotel, I realized that it was his number that I wrote to on WhatsApp, where for a day the general manager of the hotel had not given me any answer. After 5 minutes, we arrived at a place where no one knew about our visit - neither the administrator nor the approaching manager (the only customer-oriented person during the 3 hours of our disgusting stay on the territory of Armenia). Here we found out that the problem of overbooking at the Cognac Hotel is a common story, and we are far from the first tourists sent into exile here. They also made it clear to us that they were ready to move us in (rooms of three categories are available), but strictly at market prices

Wonderful hotel, comfortable rooms, delicious breakfast, wonderful relaxation area by the pool, friendly staff, they serve udines both in the restaurant on the 8th floor and in the bar area on the ground floor, everything is tasty, sedate, dignified. I recommend!

We lived on the sixth floor, and on the eighth they have a restaurant where some kind of holidays are constantly held, so loud music plays and dances until you drop (it’s impossible to relax in silence, especially when you come from excursions. After these events, cleaning begins, furniture is moved like this that it seems that now the ceiling will fall! And this happens until one in the morning or even longer. Breakfast is served in the same room. At the reception, this issue is not resolved in any way, unfortunately. The staff is not very friendly. If not for this huge minus, in In general, you can live in. The rooms are good. There are no questions about the rooms. But we will never go to this hotel again. PS Holidays should be held on the first floor by the pool.