Anonymous User
November 8, 2023
The hygiene of the room is not good. The toothbrush cup was not washed. There were toothpaste residues on the cup and the plate on which the cup was placed. It was obvious that I reported it to the boss and said "oh". This is the first time I have stayed in so many B&Bs. The hygiene problem is so obvious that I don't even dare to ask for leave even if I don't clean the cups or other items. The cleaning lady is not well trained. And I booked two rooms with this problem. Several bugs were found in the room. I carried a bunch of luggage to the store, which was not too close. The owner of the B&B did not call to provide pick-up service. When I arrived at the store, I saw that there was a small car. I didn’t even see the owner until check-out. Not to mention the service, I felt that he Looks very busy, maybe serving others? In short, it doesn't feel warm. When I finally checked out, I called to ask if I could check out later because I wanted to wait until lunch. The boss said it was impossible. This is the first time I have had such a conversation. The overall feeling is that as a service industry, there is no sense of service. Or am I just a blind person? Two rooms cost nearly a thousand yuan, which is not cheap. It is not cost-effective in terms of experience and is not cost-effective. I will not choose to stay in this hotel again when I go to Hongcun in the future. Of course, I like the overall style design very much, which is why I chose this B&B. The environment after checking in, or the view from the room are very good, but other things are very average.
Hygiene: Some parts are very problematic
Service: Very average, no service
good environment
Facilities: The cover of the pool fell off and other parts were also damaged.
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