Grand Mercure Yichang Waitan (Opening November 2023)

Booked an executive king room and got a free upgrade to a suite. The hotel lobby had a subtle, pleasant scent, and the parking lot was spacious. The hotel was very clean and quiet, excellent 👍🏿. Right across the street is the riverside promenade, perfect for a walk. I'll definitely stay here again next time I'm in Yichang.

The front desk service was excellent, and the facilities were great. The front desk staff, Xiao Wen, Xiao Rong, Xiao Tian, Xiao Wang, and Xiao Yu, were all fantastic!

This hotel is located next to Ziran Tower on Yanjiang Avenue, offering a very elegant environment. The kind lady at the front desk upgraded us to a river view room, allowing us to enjoy a panoramic view of the Yangtze River. In the mornings, river gulls danced in the sunlight. The room facilities were complete, and breakfast was incredibly rich, featuring many Yichang specialties like spicy oil buns and Three Delicacy Doupi. Upon check-out, we even received a gift box of special navel orange shortbread! 🎁

Great location and excellent service! The front desk lady, Xiao Wen, was particularly nice, haha.

I've stayed at Grand Mercure almost every month this year, and I've even tried the buffet downstairs, which was excellent. The staff's attitude and the hotel's environment are both commendable. This time, I stayed for two consecutive days. The only minor drawback was that on the first day, I didn't ask for the sheets to be changed. It would have been better if they had cleaned up the hair on the bed, etc. When I returned in the evening, I found that the duvet was just covering the sheet, and the hair was still there. Is that like burying one's head in the sand? Overall, it's very good, and I would still consider staying at this hotel next time. I hope they can optimize things even further. I asked for ice from the staff multiple times during my stay, and they were very prompt and efficient. The Zhao Xiansheng Beef Noodles next to the hotel are also quite delicious! A must-try every time I visit!!

Great hotel location. The butler's service was super!

Major safety hazard, women travelers beware! As a solo female traveler, I was woken up around 1 AM by loud banging and rattling at my door. It turned out to be a drunk man trying to get into my room. When I called the front desk, they said they couldn't control guests' behavior and offered to move me to another room if I didn't want the man to bother me again. They didn't send any security up to check the situation. What's even more outrageous is that normally, each room key only grants access to its own floor. I was on the 11th floor, and this man was a guest from the 7th floor, yet the hotel had given him key card access to the 11th floor. I barely slept that night. I was supposed to stay another night, but I waited until almost 5 AM and decisively booked another hotel, checking out early in the morning. When I provided feedback, the hotel's attitude was unyielding, only offering a refund for that one night's stay.