Guest User
October 29, 2023
Traveling with friends, we were going to visit the Three Gorges and stayed in Yichang for 2 nights, so we booked a hotel in Wanda and specifically chose a river view room. The river view at night was pretty good, especially the one we stayed in could see the bridge. , it looks pretty good when the lights are on at night. The only bad impression I had was that when we arrived, the front desk of the hotel mistook a suitcase we left in the lobby for belonging to another guest. When we checked in, we found it and refused to return it to us. Fortunately, the two people who stored the luggage were The guests hadn't left yet, so they said the suitcase was not theirs before they brought it to us. If they left, the service staff probably wouldn't return it to us given the condition at the time. At that time, I was particularly angry. As a staff member, it was difficult to help guests store their luggage. Why didn’t they ask me which luggage they were? If someone takes away someone else's luggage by mistake and doesn't take the initiative to handle it for the guests or apologize to us, are we not guests? In order not to affect the mood of the trip, my family persuaded me to forget it and just get my luggage, but as a customer, I really feel uncomfortable☹️
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