Baiwan Hotel Reviews

Name: Baiwan Hotel
Address: 11/F, Huixin International Plaza, 62 Fuzhou Road, Yining, Xinjiang, China, 11/F, Huixin International Plaza, 62 Fuzhou Road, Mainland, China
Rating: 4.3

Baiwan Hotel

11/F, Huixin International Plaza, 62 Fuzhou Road, Yining, Xinjiang, ChinaView Hotel Details

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Rooms and Guests

Baiwan Hotel Guest Reviews

4.3/5

539 Reviews

Verified reviews

Location4.4

Amenities4.3

Service4.4

Cleanliness4.3

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All reviews(539)

Positive reviews(506)

Reviews with photos/video(215)

Classy environment(68)

Friendly front desk staff(67)

Convenient parking(33)

Delicious breakfast(19)

Perfect for business trips(17)

Would stay again(12)

Clean bedding(8)

Close to train station(5)

Negative reviews(33)

Guest User

2-bed Room With City View

Checked in Sep 2023

Couples

30 Reviews

5.0/5

Outstanding

Posted on Oct 15, 2023

Very good hotel, very clean tip top nickel! Very good localisation and very helpful to have toothbrush and toothpaste. No smell of smoke wish is rare in China.

Response from Property: 尊敬的賓客您好，非常感謝您的五星好評，祝您旅途愉快。

Andrew John

2-bed Room With City View

Checked in May 2023

Couples

28 Reviews

5.0/5

Outstanding

Posted on Jul 8, 2023

Very new and clean business hotel. Good facilities and amenities. Location was close to the food street and buses.

Response from Property: 尊敬的賓客您好，非常感謝您的五星好評，謝謝您對我們酒店的肯定，祝您旅途愉快。

Sittikorn Vongvanij

Family Parent-child Room

Checked in Jun 2023

Solo travelers

22 Reviews

5.0/5

Outstanding

Posted on Jul 25, 2023

Location is good

Response from Property: 尊敬的賓客您好，非常感謝您的五星好評，祝您旅途愉快。

Guest User

Standard Queen Room

Checked in May 2024

Couples

6 Reviews

1.0/5

Posted on Jun 21, 2024

It’s so bad! I don't know where the good reviews come from. The hygiene is poor and the service is even worse. The front desk refused to give me an extra room card or electricity card. They didn't give me a parking ticket when I parked for free. They said it could only be used once overnight. The floors in the room were all sloping, so I tripped and fell several times! Don't choose this one

Original TextTranslated by Google

Response from Property: 尊敬的賓客您好，非常抱歉給您帶來不好的入住體驗，我們酒店定製房卡的時候就是每個房間一張房卡的呢，停車場的券是智能檢測到過夜的車輛呢不然是不能免費的哦，對於前台服務這一塊我們也會加強培訓的，避免這種事情再次發生，再次對您感到非常抱歉，也請您可以給我們酒店一個機會，讓您感受一下我們的衞生和服務質量有沒有提升，祝您旅途愉快！

Anonymous User

Superior 2-bed Room

Checked in May 2024

Family

7 Reviews

1.0/5

Posted on Jun 18, 2024

During the peak tourist season, I booked three rooms for RMB 529 a night and asked for a pair of slippers. The ones I received were old slippers that someone else had worn. When I called the front desk, the waiter had a very bad attitude. She said the slippers were all new without even looking at them. They couldn't be. The old one, and then hung up the phone, and then a security guard came up. When he called the front desk, he lied and said there was no signal before hanging up. She hung up before I could finish my words. How can the landline phone not have signal? The carpet in the room is also very dirty, and the newly opened toilet paper has a peculiar smell. I hope everyone will be careful when booking a room.

Original TextTranslated by Google

Response from Property: Dear guests, I am particularly sorry that such a work error occurred. The front desk staff was on the night shift and was resting. He thought of saving money and did not throw it away immediately. He used it for himself during the night shift the next day. The security guard did not find this problem when delivering supplies. The main reason was that he did not expect such a thing to happen. , I am really, really sorry. Park Bay Hotel sincerely apologizes. We have always considered our guests. Your comments have also made us aware of our shortcomings and the key to rectifying the problems. The front desk phone number has indeed been contacted many times. The network maintenance staff have not solved the problem yet. We are really sorry about this, but we accept your criticism and supervision. If you have the opportunity, please give us the opportunity to come back and experience it again to see if we can improve the quality of service. Accept everyone's supervision and promote our As we grow, we will get better and better and provide you with good services. Thank you for your review and wish you a happy journey.

Guest User

2-bed Room With City View

Checked in Mar 2024

Business travelers

11 Reviews

5.0/5

Outstanding

Posted on Apr 22, 2024

I am really satisfied with the facilities of the hotel I stayed at this time. Although the room is not large, the layout is reasonable and makes people feel warm and comfortable. The bed is clean and tidy, and the mattress is moderately soft and hard, providing a good sleeping experience. The lady at the front desk also upgraded me to a water dispenser in the room, which was very considerate and I could drink clean water at any time. In addition, the various small details provided by the hotel also make people feel warm, such as sufficient bottled water for guests to replenish water at any time. The bathroom facilities are basically complete and the hot water supply is stable. Although the hotel is not luxury level, I was impressed by the practicality and convenience of its facilities. The service attitude of the staff is also very friendly, making people feel extra comfortable. Overall, the facilities and services of this hotel are commendable and it is a very cost-effective choice.

Original TextTranslated by Google

Response from Property: Dear customer: We are very grateful for your high praise. Your recognition is the biggest motivation for our continuous efforts and we look forward to serving you again!

Guest User

Standard Queen Room

Checked in Dec 2024

Business travelers

17 Reviews

5.0/5

Outstanding

Posted on Jan 8, 2025

房間環境很不錯，裝修很新，床很大，床單被子很乾凈，暖氣很足，熱水很熱，離伊犁州客運站不遠和六星街都不遠。

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