Hygiene: 1. There is always a bad smell coming from the bedside table, 2. There is no exhaust in the toilet.
Environment: Yes.
Service: very poor, as follows:
1. I booked a special double bed room in the main building at the beginning, and I was given a side room. I don’t like to live in a side room. I went to the front desk and said that I want to change it. The front desk dragged me and said that the special room booked by Ctrip was a side room. (Not specified on the Ctrip platform), then ok, I said that I would add 20 yuan to upgrade the room type again, and then I operated on the mobile phone, and the man at the front desk saw me operating the mobile phone, and said in a strange way We must not be at this price. I think that if your hotel doesn't want to do it on the platform, it can not do it, and it will be treated differently.
I don't want to argue with him because of my own mood, and the hotel is not run by the front desk, and it is meaningless to argue with him. Just very speechless.
2. The next day at 1:00 p.m., the front desk routinely called to ask if I would like to continue the stay. The female front desk called the toilet, but the room did not ring, which was very unprofessional.
3. Two people live, only one hotel room card is given, which causes a lot of inconvenience. Hotels that are slightly better are given two tickets. I don't know if it is a problem with the front desk service or a problem with the hotel system. Also note that the room card can be swiped to any floor, including the executive floor.
Facilities: Yes.
Overall: It's hard to comment, Pearl Seasons, I wish you success.
Original TextTranslation provided by Google