Extended Stay America Suites - Newport News - Yorktown

This property is very out dated. It is need of upgrades. But if you a looking for a cheap stay and convenience then perhaps this can work. Please note that the breakfast is not worth mentioning. It's a pack of outmeal and teabags. Not even bagels, donuts or anything like that. A few pieces of fruit. There was some muffins but when I tried eating it was so stale and dry I almost choked.

The toilet didn't work in the room and we were transferred to another room that was infested with roaches.

It was the most unsanitary and filthy environment. Cabinets, toilets and stove were dirty. You had to pay for WiFi and only one tv would work at a time. The signal kept getting lost. There were 4 of us and only two sets of towels. The entire hotel smelled like **** and perfume. The luggage cart was broken and cut my hand as I was put the metal pipes back together. The “breakfast” had granola bars and hot cocoa packets. I would never stay there again. I am a business owner and cannot believe you are still in business. I travel quite a bit and I have never been in a more disgusting hotel.

Room was dirty. Bedding wasn’t clean. Dead roach on wall. Sink clogged with food. Walls were disgusting.

ROACHES EVERYWHERE!! And ******* has tried to contact them multiple times to get my refund and they aren’t answering. The lady at the desk said they would give a refund but no they are avoiding answering their phone. Do not stay here.

The front desk person Ashley was nice however that was the only good part. The hallway and room smelled of urine and they had the air conditioner running full blast. The sink was stopped up with old water sitting in it. The toilet was running non stop.Then when I asked for a refund Ashley stated only a manager could do the refund and she was not on the property and would not be back until the morning. I have stayed in extended stays before and this one by far was the worst of all.

Upon check in, the staff told me that they didn’t have any clean rooms but then miraculously found 1 clean room left. Clean is a generous word.

Walked in bldg B, smelled like trash and smoke. Carpet was filthy everywhere. Walls were dirty. Walk in my "non-smoking" room, smelled a stronger stench of smoke. Turned the light on in the bathroom, four tiny baby roaches on the floor went running for cover. I was too tired to go back to the office to undo everything and find another place so I hung my duffle bag on a hanger in the closet so it wouldn't touch anything a roach could crawl on. I slept on top of the bed instead of taking a chance on pulling back the cover and having something jump on my hand. It's very obvious I would never stay here again.

The carpet was wet under the window. Roaches were seen in the bathroom and kitchen. Very disturbing and disgusting.