I’ve stayed at this hotel before, and I was back for a military retirement ceremony in the area. I needed to check in early to get ready after a long flight and a 2pm ceremony start time. I called to ask about an early check-in. Amy was courteous and empathetic when telling me she had no rooms available for early check-in but assured me she would give me a call if something opened up. About 30 minutes later she called back to let me know that something opened up and I could do an early check-in. Upon arrival she greeted us at the front desk with a smile and let us know she was currently in training. She did a great job and seemed to be very attentively trying to do her best, and demonstrated excellent customer service. I really appreciated her going above and beyond to help make my day easier. Thank you Amy. The hotel was also very clean, organized and guest room services staff were also helpful and efficient. I would recommend anyone stay here if they are in the area.