Reviews of Hakuunsou

This is one of my favorite accommodations. While the view from the room might not be spectacular, the food, rooms, and service were excellent. The place isn't very big, so it's very quiet and private. The onsen room is large and clean. Overall, I was very impressed.

The facilities, view, atmosphere, and hot spring were all very nice. The staff were all friendly.

I was really disappointed and sad. The room was just renovated. First of all, the room we were given was different from the photo of the room we had reserved. It seems to be a business hotel with only a bed. There are no chairs or tables, so you have to sit on the bed. The water in the sink doesn't drain and overflows, so you can't brush your teeth or wash your face. I had no choice but to wash my feet in the drain of the shower room, which was unnecessarily large. The open-air bath in the guest room was surprisingly cold. There was no explanation when we were shown to the bath, so we had to wait a while for the water to fill before getting in. I think they should have kept it warm since they knew the time we were supposed to check in. Our New Year's hot spring trip, which we had been looking forward to after paying 110,000 yen for two people, turned into a pathetic trip. I will never stay here again.