First of all, I called the owner of this B&B before making a reservation. His voice was very cold when he answered the phone. Looking at the high score of 4.8/4.9 in the online review, I thought it might be because of his personality, so I placed the order anyway. Due to various things on the road, I arrived a long time late. I found this B&B in the dark. The proprietress came out to take a look without a smile, and then asked her son to register us. Her son, who was in his 20s, was quite friendly and had some With a smile, he introduced us and enthusiastically helped us carry our large luggage upstairs. He also helped us choose a room and upgraded us to a better tatami room on the third floor. When we checked in, the landlady came out to remind us that because it was upstairs The hot water was temporarily out of service, so if you want to take a shower, you can go to the first floor. She said it very casually and we listened very casually. It wasn’t until my husband took a cold shower that we became serious😼 I took a change of clothes with me I took my slippers from the 3rd floor to the back of the building on the 1st floor to take a shower. Unexpectedly, I was in a small space that was dirty, cold, and full of cobwebs. There were no toiletries, no towels, and no place to put clothes. The boss’s son came and went 2 , helped me pick up things that I didn’t find 3 times. Fortunately, the water was hot and I didn’t catch a cold... The next day we asked to return it for the next few days, and the landlady agreed. Ctrip said that she knew there was no hot water and couldn’t provide it. There was a problem with the guest's bathing. She said: It would have been okay if we asked to check out on that dark night... She knew that no professional would repair the water heater, but did not tell the guest who placed the order. This B&B has great integrity. question! The room was also very unclean and there were flying insects everywhere. We just swatted a few of them off the bed because we were unfamiliar with the place and we were very tired after driving for a day! Otherwise, I won’t want to live there for a second and my whole body will be itchy🤢… How on earth can anyone believe Ctrip’s ratings like this😫! Fortunately, Ctrip was able to handle the complaint in time after receiving it👍but to be honest, the experience was very poor! Affect the reputation of Sanqingshan!
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