Hilton Yuyao

The environment is elegant and stylish, incorporating elements of Yangming culture. The front desk staff, Niko and Lemon, provided attentive and responsive service. The water in the heated pool was crystal clear. We had a comfortable stay and will definitely choose this place again next time!

This is primarily a business-oriented hotel, and its overall design aligns well with modern aesthetics. The location is excellent, right next to the train station. While it doesn't have a vast array of parent-child facilities, it does offer 'train-view rooms' that boys particularly love. The underground parking garage has plenty of spaces, and the surrounding area is well-equipped. There are many dining options in the commercial complex across the street, and it's convenient for visiting several major attractions nearby, making it suitable for a family of three needing a brief stopover. The rooms have a smart system, are spacious and tidy, and match the pictures online. The high-floor views are great, and all the housekeeping staff are very enthusiastic and quick to deliver requests. The swimming pool is open until 10 PM, clean, hygienic, and has a good environment with separate fast and slow lanes, as well as a small children's pool. The staff are sincere, responsible, and helpful, actively guiding the way. The hotel management places a high emphasis on guest privacy, which is excellent! There's room for improvement with breakfast. Whether for business travelers or families, guests hope to feel at home at the hotel. If your hotel primarily caters to Chinese tourists, then the proportion of Chinese hot stir-fries needs to be increased. The selection of dishes isn't extensive, and while replenishment speed did improve after feedback, the overall response to large crowds during Golden Week urgently needs strengthening. Also, a huge thank you to Mr. Gordon for his help during our stay. He listened patiently to our needs and responded quickly, significantly enhancing our overall experience. We are quite satisfied with the hotel's overall service, environment, and facilities, which largely meet Hilton's consistent quality. Regarding Ms. Wu H.H. from the catering department: after a 'small incident' on our first day in the restaurant, I encountered you several times. A smile is fundamental to service. The other greeter in the grey uniform had a welcoming smile, a stark contrast to your serious and indifferent tone, which was disheartening. Even a professional fake smile would have been appreciated. Over two days, it felt like the several restaurant managers in black uniforms were generally less friendly than the waitstaff in grey uniforms. Guests can sense the goodwill exuded by service industry professionals, and similarly, they can also pick up on signals of being overwhelmed and anxious due to large crowds. While it's correct to strictly adhere to every rule and regulation, it's clear there isn't enough experience and composure to handle the crucial role of restaurant reception. Breakfast is a critical part of the hotel stay that reflects its standards, and it's the start of a new day when guests re-evaluate the hotel. I hope that one individual doesn't ruin a guest's good mood for the day and undo the efforts of other colleagues.

The room is spacious with a great layout. I especially liked that the sleeping area and bathroom are separate, which is quite practical. The facilities are new, and the breakfast offers a good variety. It's also very close to the high-speed train station, which is convenient for business trips. I'll definitely book here again next time I'm in the area for work. I've included some photos for your reference.

Brand new hotel with excellent quality and spacious rooms. There was a slight smell of new decoration. The staff were proactive and helpful. The only minor issues were the breakfast — sweet potatoes were mislabeled as pumpkins — and the plate collection could have been more timely. Otherwise, everything was impeccable.

This is a new hotel, and the facilities are decent, as is the service. However, there was one minor issue. Around 10 AM, someone knocked on my door to ask if I needed laundry service, even though I had the 'Do Not Disturb' sign on. They said it was a hotel policy to ask, which is the first time I've ever heard of such a thing. On the bright side, the gym and pool are fantastic.

Facilities: This hotel just opened this year, so it's very new, and the room amenities are all up-to-date. The TV even supports screen mirroring. Service: They upgraded us to a high-floor room with a view, overlooking Yuyao city. It was incredibly refreshing to sit by the window and relax. Location: It's within walking distance to Wang Yangming's Former Residence, Longshan Park, and Yangming Ancient Town, which is super convenient.

My stay was really good! The room was clean and tidy, and the staff were all very kind. Xiao Lu at the front desk was super helpful, answering all my questions and giving me lots of tips on nearby attractions and shopping areas. Her service awareness was definitely on point. It was a great stay, and I'll definitely choose this place again next time!