Togattaonsen, 字 上ノ原128, 989-0916 Zao Town, Katta District, Miyagi Prefecture, JapanSee Hotel Details
Choose dates to check available rooms
We Price Match
1 night
Guest Reviews
9.4/10
Amazing
8 Reviews
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
It was a trip to celebrate my elderly mother's birthday, and we enjoyed the food, the hot springs, and the room very much. I was happy to see that my mother seemed very satisfied.
Show OriginalGoogle Translated
Guest User
Annex Suite, Japanese-Western Mixed
Stay Date Jan 2025
Traveling with friends
1 Reviews
10/10
Outstanding
Posted on Feb 22, 2025
A hotel worth visiting again. The food and drinks are of excellent quality. The outdoor hot spring has a beautiful view. I will definitely recommend it to my friends.
Although the reception staff at Zao no Mori Club didn't understand much English, they were sincere and polite and it wasn't difficult to communicate with them. The hotel is located in the mountains with a very quiet and beautiful environment. However, after taking a bus from Sendai Station to Togatta Onsen Station, there were no taxis in the town because it was a small town and it was Saturday. Later, a Japanese man with a ram led the way. He led a group of 8 of us and pushed the luggage boxes across the mountain and walked for about 45 minutes to get to the hotel. If the hotel could rearrange a toll car to pick us up from Sendai Station, we would definitely be happy to visit again.
The hotel has no elevator. It is very inconvenient to get luggage up and down during the ski season. They say the elevator is under repair, but in fact they are just rebuilding it. There was basically no explanation for children when they checked in, and they were charged the same fee as adults. It was very unreasonable. The butler of Ctrip helped to deal with the problem very patiently, but I felt that the hotel was perfunctory in response. It was disappointing. I will not choose to stay in this hotel in the future. But thank the butler of Ctrip for their patient coordination again.