Give this rating, it is quite satisfactory, from the beginning of the hotel reservation evaluation, Ctrip booked the hotel, take the initiative to contact the hotel, the hotel staff is also enthusiastic, take the initiative to add WeChat, but I asked, which day to stay, there will be no news. On the day of check-in at the hotel, the hotel staff took the initiative to call, WeChat sent relevant hotel information and location, and told if you can't find the hotel, you can call the Union, and the hotel sends someone to pick you up. But considering that there are many tourists in the New Year, we will not trouble the hotel staff and navigate to the hotel by ourselves. In front of the hotel, a handsome guy took the initiative to help, took the luggage and pushed the child's car, and quickly completed the procedures. A handsome guy guided and helped take the luggage to the room. In this regard, we very recognized it and praised the staff. Now talk about the hotel environment and room quality. The hotel is a typical classical Chinese courtyard house. The room decoration style is antique and looks more comfortable. But after checking in, I found that many details were not satisfactory. First of all, the room has a lot of space, but there is a lack of tables and chairs. Can place items, The only table, also located under the TV, is narrow and small, and it is very inconvenient to put things, and it also blocks the view of watching TV. The bedding is still clean, but it is not comfortable. The pillow filling is too small. The pillow is a little uncomfortable. The mattress can be pulled to the spring. It is clean and hygienic. Two hairs are found. The most important thing is that the child accidentally dropped something. When looking for something under the bed, I found a lot of garbage under the bed. No photos are available here to avoid discomfort. The most important problem is the bathroom, dry and wet are not separated (see the photo will be obvious), take a bath, the basic bathroom, it is all water, the toilet can not be accessed, people can not get in, can take a towel to wipe clean, this is the first time, encounter dry and wet do not separate, such an embarrassing hotel. Besides, it is the first time I encountered this hotel. We booked for two days. According to the general reason, the general hotel should do it. The next day, the hotel should go to the room to clean up, clean up the garbage and check the missing cleaning supplies, and make up and replace them in time. But this hotel does not have this service. I returned to the hotel in the afternoon and found everything as usual. I called the front desk to explain the situation. After the front desk said that I would send someone to clean up immediately, but we waited for an hour and didn’t see the staff coming. We could find the staff who was cleaning up other rooms by ourselves. Come to clean up for us, but this staff, also is to take away the garbage, did not check whether the bathroom needs to be replenished with washing supplies, generally people know that the hotel provides disposable toiletries, no matter the quality and quantity, it is impossible to use two days. The most unexpected thing is that I have encountered so many hotels for the first time. The hotel room card ends on the first day and I can’t swipe my card to check in. I went to the front desk to ask. The answer given was that it showed that I stayed for one day and just saw that I was staying. I obviously booked for two days. I have to say that I am staying. And did not take the initiative to give me breakfast coupons, but after I asked again and again, I gave them to me. For all the above questions, we did not take the initiative to find the hotel staff to ask questions and questions in person. I feel that during the Chinese New Year, the scenic spots and hotels are full, the staff are very hard and not easy, and problems are inevitable. Pointing out various problems here, there is no malicious discrediting, and I hope that the hotel can actively improve, so that all tourists can feel at home in this hotel's sense of recognition, experience and comfort. Finally, I wish the hotel a prosperous business and a wealth of money.
Outstanding
2408 Reviews