Portonovo Plaza Expo

Le falta mantenimiento a la alberca y al resto de las instalaciones, tiene pinta de un hotel de paso

Excelente servicio y ubicación muy limpio y excelente servicio de los trabajadores del hotel

沒有空調，沒有電梯，隔音差，check-in等了20分鐘，室內沒有牙刷，沒有拖鞋，總體很簡陋，建議不要預訂。

I liked that the staff is very friendly, but the room was very dirty, the internet and the TV did not work. I found myself in a very unpleasant situation and had to change hotels. The pictures look great, but it's not what it seems.

Very surprised. The first time I visited the hotel and I found it to be the best. Reception with very friendly staff, security of the best, super nice facilities. The parking lot pleased me, your car is outside your room without problem.

This year I stayed twice in this place, the first time in June, we arrived at dawn, the check in was fast and the night bellboy accompanied us to the room, he was the only one who was really kind and explained everything to us, unfortunately not I remember his name. The room does look old and neglected, the whole building in general looks like it needs maintenance, the window that overlooked the pool had a half balcony with dry plants and garbage. That night we fell asleep, after two hours we began to hear scandal and screams in the parking lot, that woke us up and they stayed like that for a long time. It turns out that next to the hotel there is a ********* bar, in fact they share parking and good, bad, very bad, the next day we asked to change our room and they already gave us one that overlooks the pool on the first floor and much better than the previous one. It was for this reason that we decided to arrive once again. Terrible mistake. The hotel is very well located, practically in front of Plaza del Sol, a few blocks from the Galerías theater, close to everything. The second time was just in October, they gave us the room and it turned out that the window that overlooks a corridor and that takes you to the street could not be secured, it did not close, I went to reception and they told me that they sent maintenance, He arrived, checked and told us that he is not going to stay and that please go to reception to change rooms, when I arrived they told me that there are no rooms but not to worry that nothing was happening, that he could stay like this, that they had never Had a robbery or anything and I'm serious????????? Already angry I asked the lady that I was not going to stay in that room since I felt insecure and that if she did not give me another one, they would give me my money back, she told me that it was not possible and that now she would send the housekeeper to check, the lady arrives and in a despotic manner begins to scold us and to say that we had used the bathroom and that they could no longer change us, all this in a scolding tone, I told her that I washed the bathroom for her (I only used the sink) and not like that. Already with some of my things I went to the reception and yes I told them that I would report them, it was that one of the receptionists asked me to please wait for the next day to change our room since they had a group and there was no other, That way it was different, after a while the maintenance came back and fixed the window and that's it. During all this time there was a man there giving orders in a rude way, he was a very bad taste hat. DO NOT pay for breakfast, for the 150 pesos that it costs you can have a richer breakfast in some inn or restaurant. It's supposed to be a buffet but it's practically scrambled eggs, beans, pasta, a little fruit, coffee and juice. They give you the portion. After this experience I decided not to return, the hotel has potential but its owner is the hatty man, that explains the deplorable situation in which it is. I just read that in those months they committed a murder there in one of the

The place is old, the air conditioning does not work, there is no toilet paper, the room is dirty, there are no towels, no one solves your problems because they say that there is no one responsible, so I had to lose my money because there is no one responsible, besides me I ended up finding a room that was cordoned off for femicide. In short, I don't recommend coming to this hotel for anything, there are many better ones for that price. Remember if you book and have a problem you will solve it yourself or leave without refunds of money. The photos that they put in the publication have nothing to do with what they deliver