Boutique Hotel Martha

We did not expect to arrive at 5.30pm to an unmanned and empty hotel only our room key left. Restaurant was closed, bar was closed and there was not even an honesty bar like most hotels we had stayed at during the week. Not even a bottle of water in the room albeit a fridge and glasses! The hotel is also on a hill and a 25 mins walk to the town centre. None of this information was available on the site I booked this on. Worse still, when I left feedback on the site about this I received an unprofessional and snotty response: it was on our website (I didn’t book via their website so why would I need to go on there) about the closure and if you check out Google maps you can see the elevation of the hotel, who does that!! Will not return and would not recommend.

The discrepancy between the positive reviews here and reality is huge! We stayed for one week/ 7 nights together with our teenage sons. Despite booking three months in advance , they claimed there was no possibility to get rooms next to each other. The staff was in general very non service minded, no smile, no greetings, no good morning or any other initiative to interact. Our room was so small with a leaning cealing, meaning we could not walk straight everywhere in the room, nor work on a laptop anywhere else than in the bed. since the hotel is missing any lounge area there is no place to sit outside the qroom/bed for working. Both rooms were not properly cleaned with spider nets and the first night our kids had a dirty sheet including a brownish stain. When notifying the staff both rooms were cleaned. The restuaurant was closed two evenings meaning there was no where to buy anything to drink. To summarize ; any other place you stay in Zell am See should be better than this one.