Grand Hotel Zermatterhof

Very bad stay experience. I brought a child to stay with me. I forgot to write the child's name when booking the room. The child was only 9 years old. I was told that I had to pay 140 francs, but the room was still my original room type. I really couldn't understand it. Besides, the child was so young. If it was charged for an adult, I could understand. It was a very unpleasant stay. A child under 12 years old lived with his mother. They told me that there was an extra person and they had to charge an extra person. And 140 francs, a child, are you kidding? It was too bad.

The room is very nice. The location is excellent. You can see the Matterhorn mountain view, sunrise and sunset. The surrounding transportation is convenient. It is not far from the train station, about 500 meters, but it is all uphill. The hotel itself has a shuttle bus, but I didn't know it when I booked the hotel, so I had to drag my luggage for several hundred meters to the hotel after getting off the train. The breakfast was okay. The service staff was satisfactory. There was a capsule coffee machine in the room, and a few bottles of water were given. There were free soft drinks in the minibar, but alcohol was charged. However, unlike other hotels, it would not be stated what was free and what needed to be paid. I still called the front desk to find out. I think this should be improved. It is more warm to have free chocolates and red wine. Overall, it was not bad. The deduction was that the items mentioned above were not written very clearly.

The shuttle service, the reception, the cleanliness of the rooms, and the view are all top class. Prices are within acceptable range by Swiss standards. In addition to a beautiful sauna, the spa also has a cold room like a freezer, so if you're a sauna-loving Japanese, you'll be well equipped!The breakfast was also very delicious.

房間很漂亮，高檔，衞生，暖氣足

一家無可挑剔的酒店，服務周到，酒店的菜品很不錯，偏法式，值得一住。