Guest User
January 2, 2024
There are many positives about this hotel, but one BIG negative. I rated the hotel 4, but it would have been 5 without the negative. First, the positives. The hotel is in an amazing central location in the Zermatt village. The hotel has a very nice alpine decor and a cozy feel. The breakfast is excellent, and the staff is very helpful and friendly. We ate in two of the restaurants, The Brown Cow Pub and Viviana, and both were very good. The spa is small but nice (although the whirlpool could be warmer), and we had excellent massages. Now for the big negative. The hotel has multiple night clubs and the live venue club, Pink, gets very loud. It also attracts a boisterous crowd that are drunk and noisy in the wee hours of the morning as they leave. I was on the third floor, and the noise was disruptive. Together, the band and the revelers, made it difficult to sleep. The club is right next to the front desk, and I had difficulty conversing with the attendant at the front desk during the band’s sound check — she too said that It was annoying. I have no problem with people who want to party, but I do have a problem when it disturbs me and prevents me from sleeping. I would definitely return if the hotel would solve the noise problem, and I might return anyway because of the many positives. However, if I did return, I would request a fourth-floor (top-floor) room.