Reviews of Gornergrat Dorf Hotel

For all of you who have criticised this hotel, I need to put the record straight. I stayed for 7 nights over Christmas. This hotel has a fantastic location across the road from the main station and right beside the Gornergrat railway and buses. It is an ancient Swiss Chalet Hotel with the characteristics of said era. The hotel is clean and tidy, the restaurant is rustic and cosy and the rooms warm and charming. Yes it could be upgraded a bit but why do it when it is perfectly serviceable. The price for this three star hotel is good value for money, in expensive Zermatt!!! For us Brits that's important right now. Breakfast was basic but perfectly ok. An addition of eggs would be good. Reception was very helpful when approached. Only negative is that the shower curtain in my room needs replacing.

The owner with a beard is sitting at the bar day in day out drinking beer and is careless about the guest satisfaction. It is obviously an alcoholic, it doesn’t look good and he is rude. The food quality is bad. I would not come back here again. The owner with the beard is making inappropriate comments to the guests, and is chatting with some alcoholic couple.

If you want to be near the train station and have the convenience of an in-hotel bar and restaurant, then this is for you. BUT you also need to be able to put up with rude, unhelpful, and distrusting owners/front desk staff, stained walls and carpeting in the halls and rooms, and minimal amenities.

Location is very good, just across from the station. The room was clean with modern decor and (basic) furnishings. Nice to have a balcony. The staff are mostly friendly. The breakfast is pretty basic - cereals (no proper museli or granola), bread rolls, a few sliced cold meats, yogurt, and a bowl of fruit cocktail. You get what you pay for and the price per night is very good for Zermatt. I found the wifi fine in my room, but no signal in the breakfast area. The not so good - no kettle in the room, which is first time I’ve ever stayed anywhere where that is the case. So don’t plan on coffee on the balcony. They will give you hot water if you have a flask. When they say check out at 11am they mean it. I got back to the hotel at 10:50am only to find my keycard had stopped working and the receptionist told me it’s because 11am is checkout time. I had to point out it wasn’t 11 yet, which for me finished the stay on a slightly sour note.

The Good - Location. Best location in Town !! 150 feet from the Train that goes up the mountain.... and it ends there. Wait.... Breakfast was very good every day. Staff very nice. However it is mostly family members running the hotel, cooking and cleaning rooms. Beds are very comfortable. The Bad - the decor and repairs are badly needed. Water dripping in dining area, hardwood floors coming up do the the water dripping. Molding coming off. Small TV's in bedrooms. The Ugly - first let me mention that my parents came from Germany so I am accustom to very good German food. I decided one night to have McDonald's (right across the street) instead of having another dinner at the Hotel G. The blue cabbage was the WORST in my life. The food was edible, that is it. Another night I went to the butcher shop up the street who and an outside grill and grab a delicious sausage there. A Motel 6 in the USA would be an upgrade to this premiere property location. It is just a shame that this 6th generation hotel is failing sooo poorly. It is appropriately rated 102 out of 109 hotels in Zermatt.

Não nos hospedamos nesse hotel , Almoçamos no restaurante deste hotel no nosso passeio a Zermatt. Atendimento excelente, atendente super simpático e bem humorado , cerveja boa e comida deliciosa destaque para o rosti com cogumelos da floresta. Bom custo benefício.

Bonjour nous avions réservé dans cet hôtel pour quatre nuits il n’y a rien à dire sur l’emplacement qui est absolument idéal devant la station de train . L’ Accueil à la Réception et le personnel rien à dire non plus . Excepté peut être les femmes de chambres qui rentrent à 8.15 dans la Chambre c est un peu tôt quand on est en Vacances . Pensez à mettre votre pancarte ne pas déranger . les chambres Elles par contre laissent à désirer. Un peu vieillot passe encore . Mais les salles de bain sont limites , datent de 1950 et les pommeaux sont abîmés voire inexistants MAIS c est la literie qui est le pire dans tout cà. On a dû changer de chambre moyennant un supplément pour 2 autres matelas car on tou cb ait le Sommier dans les premiers: les Seconds était un peu mieux mais pas top non plus , c est regrettable quand on paye l Hôtel et qu’on ne peut pas y dormir convenablement . Si vous voulez bien dormir il ne faut pas venir dans cet hôtel même si le reste est acceptable . Bonne journée à tous