Reviews of Xiongcheng Hotel (Zhangjiajie Tianmenshan Cableway Station)

Response from Property: Estimado cliente, gracias por su estancia y comentarios, continuaremos manteniendo estándares de servicio al cliente de alta calidad y excelentes, nos esforzaremos por crear una experiencia de estancia cómoda y cálida para cada huésped, Bienvenido de nuevo.

Response from Property: We are very honored to receive your five-star praise. We will always maintain a high-quality accommodation environment and warm and attentive service. We look forward to your next stay and wish you a happy life!

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay and giving us your real experience. However, we sincerely apologize for the unpleasantness you encountered during your stay. The building where the hotel is located is for comprehensive use, and some floors are for long-term residents. We deeply reflect on the unexpected and inconvenience caused to you. We have contacted the cooperation platform to supplement that the room hygiene problem you described is a serious omission in our cleaning process. We have immediately conducted special training for the cleaning staff on duty to avoid such problems from happening again. I apologize again for your poor experience and thank you for your outspokenness. I look forward to regaining your trust with practical improvements and wish you a smooth journey in the future.

Response from Property: Dear guests,Thank you very much for sharing your feedback on your stay, which is important to us and helps us continue to improve the quality of our services.The fact that the hotel shares a building with other hotels and private residences and that the elevator is a pattern that was formed in the early stages of the building plan. Despite this, we have always strived to provide our guests with an independent and high-quality stay.We are delighted to know that the hotel's location is convenient for your travel and dining. A short 5-minute walk from Tianmen Mountain Cable Car Station, you'll be spoilt for choice with a variety of restaurants to explore the area's beauty and cuisine.We regret that the breakfast did not meet your expectations. We will re-examine the selection and quality of our breakfast, and strive to find a better balance between price and quality, so as to provide guests with a more hearty and value-for-money breakfast experience.Regarding the hygiene of washing machines and dryers, we have immediately arranged for staff to carry out deep cleaning and maintenance, and strengthened daily inspections to ensure that the equipment is in good operation and hygiene. We apologize for any inconvenience caused.Thank you again for your honest feedback, and I hope that there will be opportunities to provide you with more perfect service in the future to make up for this regret.

Response from Property: Dear Guest,Hello! Thank you for choosing to stay with us and for leaving such kind feedback! We are delighted that you were satisfied with the hotel's location and cleanliness —— we are conveniently situated next to the Tianmen Mountain Cableway Station, just a 3-5 minute walk away, making it extremely convenient for catching the early cable car or returning after a day of sightseeing.Your rating of 4.2 is both an encouragement and a motivation for us. We will continue to refine our detailed services to strive for creating a more comfortable stay experience for every guest. If you have any needs during your next visit, please feel free to contact our front desk at any time, and we will do our utmost to assist you! We look forward to welcoming you back soon and wish you a smooth and happy life, with wonderful journeys always by your side!

Response from Property: Hello! We thank you very much for your praise, we will continue to provide you with the best accommodation service and the best customer relationship, look forward to serving you again, can get your five points review, I wish you a happy trip!

Response from Property: Hello! We thank you very much for your praise, we will continue to provide you with the best accommodation service and the best customer relationship, look forward to serving you again, can get your five points review, I wish you a happy trip！

Response from Property: Hello! We thank you very much for your praise, we will continue to provide you with the best accommodation service and the best customer relationship, look forward to serving you again, can get your five points review, I wish you a happy trip！

Response from Property: Thank you very much for your recognition and five-star rating of Xiaoxiong! With your encouragement, Xiaoxiong will definitely strive to do better!

Response from Property: 十分感謝您對小雄的好評鼓勵，歡迎您下次入住檢驗！祝您開開心心！事事順心！

Response from Property: Dear guest: Hello, thank you for choosing this hotel. We apologize for not being able to provide you with a satisfactory stay experience. Thank you for your feedback. We will arrange for relevant personnel to inspect and clean it. We apologize for any inconvenience caused and look forward to your next stay.

Response from Property: Hello! We thank you very much for your praise, we will continue to provide you with the best accommodation service and the best customer relationship, look forward to serving you again, can get your five points review, I wish you a happy trip!

Response from Property: Hello! We thank you very much for your praise, we will continue to provide you with the best accommodation service and the best customer relationship, look forward to serving you again, can get your five points review, I wish you a happy trip！

Response from Property: Dear guests: Hello! We apologize for the inconvenience you have experienced during your stay and we apologize to you in the deepest possible way.The room floor problem you mentioned has been informed to the relevant departments as soon as possible, and the staff on duty have been trained. The hotel has installed an electric water heater with a capacity of 80 liters, and if the hot water runs out, you need to wait for the automatic heating time, which is about 15 minutes. Once again, we apologize for your bad experience, we know that word of mouth comes from the details, and we will take action to reverse the shortcomings. We look forward to regaining your recognition with a new look and wish you a smooth and comfortable journey in the future.