Dongyue Xinyue Hotel

The room was very good and the service was attentive. The hotel also gave me an upgrade for my second stay at the hotel. I gave them mung bean porridge in the evening. It was very considerate and warm. It is a hotel I would like to stay in again. When I come to Zhangjiajie in the future, I will stay at Dongyue Xinyue.

This time I came to Zhangjiajie. The room experience was good and the service was also very good. I will try it again next time I come to Zhangjiajie~

The boss is very kind. The hotel environment is very hygienic. Although it is not big, it is very comfortable. I will definitely recommend them next time I come back. It is also very close to the scenic spot and is very convenient for travel.

The room is clean, the sheets are white, the daily necessities are complete, and the facilities and equipment are relatively complete. Not bad, I will choose this hotel next time I go there!

Facility: Nice Hygiene: clean Environment: OK Service: average

Communicate with the front desk, the front desk is very aggressive, and there is no reason for the front desk to say that they made mistakes, but just hang up my phone, communicate with the front desk again and say that you can complain casually, love to come or not, there is no shortage of my wave of customers, I think this is the management system question! The room facilities and space arrangement are reasonable, all good, but the sanitation is poor! It is not recommended for individual guests to stay!

The hotel's facilities, equipment, sanitary conditions, etc. are still acceptable, but the service is too poor. On the day of check-out, January 26, 2023, I went to the restaurant on the second floor at around 6:15 in the morning to eat. I didn't take the room card to eat because the child was not awake. The Taisha card waiter explained the reason clearly and was told that it was not possible. Could it be that this kind of humanization cannot be done? After all, the child is young, what does it mean to respect the old and love the young, does this lady not understand? One more thing, there was a problem with the light belt on the night of check-in, and the waiter came over immediately to fix it but was not friendly. The above two factors all reflect the service attitude. Whether the hotel is worth careful consideration. A hotel with such excellent conditions cannot be held back by the service! Finally, the little brother at the reception on the first floor is worthy of praise. I told him not to wake up the children, and he immediately gave me another key card to get electricity. This is service!

🚗 Transportation: The location of the hotel should be in the new district of Zhangjiajie. It costs less than 8 yuan to take a taxi to the city center and 20 yuan to the airport, which is very convenient. 🧹 Hygiene: Hygienic and clean. 🍃Environment: The sound insulation effect is good, and the room has a large bay window design. 🔔Service: The room rate is less than 180 yuan and includes breakfast, which is really affordable.