CROWNE PLAZA CHONGLI RESORT

Reviews of CROWNE PLAZA CHONGLI RESORT

CROWNE PLAZA CHONGLI RESORT

Cuiyun mountain international tourism resort, dajiadaogou, Xiwanzi town, Chongli District, Zhangjiakou, Hebei, ChinaSee Hotel Details
CROWNE PLAZA CHONGLI RESORT
CROWNE PLAZA CHONGLI RESORTCROWNE PLAZA CHONGLI RESORTCROWNE PLAZA CHONGLI RESORT
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1 night

Guest Reviews

9.5/10
Outstanding
2177 Reviews
Verified reviews
Location9.6
Amenities9.4
Service9.4
Cleanliness9.5
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All reviews(2177)
Positive reviews(2128)
Reviews with photos/video(789)
Delicious breakfast(327)
Friendly front desk staff(158)
Perfect for kids(153)
Excellent room layout(78)
Secluded lake view(74)
Close to train station(46)
Has facilities for children(21)
Negative reviews(49)
Anonymous User
Deluxe Room - Mountain-View (2 Beds)
Stay Date Feb 2025
Family
6 Reviews
6.0/10
Posted on Apr 3, 2025
My impression of crown plaza resort was taken a back with the recent stay at this premise. I’m not sure it was due to low season or toward the end of skiing season. Other than enjoying the skiing experiences, I think a lot still can be improved. 1. Room is big but not practical especially no door despite bathtubs is there. 2. Toilet was at another Conner of the room. 3. Public toilet was terrible with smoking smell and stink. Not common for a good resort with such reputation. 4. Food was so so at the morning breakfast. Understandable if it is due to limited guess. But at least it can be change to a lar cart serving instead of buffet.
Response from Property: Dear guest,Thank you for taking the time to share your feedback following your recent stay at Crowne Plaza Chongli Resort. We sincerely appreciate your honest review as it helps us identify areas for improvement.We value your patronage and hope that you will give us another opportunity to serve you better. We are committed to making significant improvements based on your feedback and ensuring that your next stay with us will be a truly exceptional one.Crowne Plaza Chongli Resort
Waigwa
Deluxe Room - Mountain-View (2 Beds)
Stay Date Nov 2023
Family
11 Reviews
10.0/10
Outstanding
Posted on Dec 26, 2023
We enjoyed staying at Crowne plaza . Special mention to the Executive chef Scott Zhang who made sure we got our meals as how we wanted .The front office Paul Zhang and Joseph were really helpful. The restaurant staff are really spot on too. Breakfast was amazing ...a buffet with all sorts of food for the three days we stayed the food items were different. There's alacarte service for the rest of the day which is ok. Very clean rooms and despite the temperature dip the room was heated well. Enjoyed the skiing that's close to the hotel .Lots of activities to do.We couldn't ask for a better Christmas. Will definitely recommend people with families to enjoy the hot tubs on the 10th floor after a day of skiing you can relax at the Steam and Sauna . Great service and overall the Staff are well motivated.
6/20
Response from Property: Dear guest,Thanks for your choosing your stay and share your moment with us. Looking forward to see you soon in our hotel.Crowne Plaza Chongli Resort
Guest User
Deluxe Room - Mountain-View (2 Beds)
Stay Date Nov 2022
Family
6 Reviews
10.0/10
Outstanding
Posted on Dec 30, 2022
Good view good service
Response from Property: Dear guest,Thanks for your choosing Crowne Plaza Chongli Resort and sharing your stay experience with us. We will share this comment with other colleagues to create a better experience for you and more guests. Looking forward to seeing you in Crowne Plaza Chongli Resort!Crowne Plaza Chongli Resort
Djuanarto Adi
Deluxe Room - Mountain-View (Double Bed)
Stay Date Dec 2022
Other
2 Reviews
10.0/10
Outstanding
Posted on Jan 30, 2023
I had the possibility to compare between holiday inn express and crown plaza The higher price in comparison to Holiday Inn Express can be found in different case like room quality breakfast quality One think can be improved when I stand on the balcony It’s very strong smelling from KFC
Response from Property: Dear guest, thanks for your choosing Crowne Plaza Chongli Resort and Holiday Inn Express Chongli, and share your comments with us. For your mentioned strong smell, our hotel already make active efforts to promote an early resolution. Welcome to back again.Crowne Plaza Chongli Resort
Guest User
Superior Queen Room
Stay Date Mar 2025
Family
1 Reviews
10.0/10
Outstanding
Posted on Apr 28, 2025
It's off-season, so there are really few people. But the hotel is still very responsible and maintained. The reception lady's name is Yaru, very professional and nice. Welcome everyone to come and support the development of Cuiyunshan.
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Response from Property: 尊敬的客人您好，感謝您選擇崇禮翠雲山皇冠假日度假酒店並和我們分享您的入住體驗。感謝您用心分享這段温暖體驗！雅茹和全體工作人員會繼續保持專業與熱情，即使在淡季也用細緻服務守護每位客人的旅程～翠雲山四季都有不同美景，期待下次相遇時，能為您解鎖更多驚喜！崇禮翠雲山皇冠假日度假酒店
Pilixiaoyao
Children's Themed Suite - 1-Bedroom (Double Bed)
Stay Date Feb 2025
Family
23 Reviews
10.0/10
Outstanding
Posted on Mar 30, 2025
There are not many reliable hotels in Chongli. This time we chose Crowne Plaza, which was a very good experience. Yaru, the front desk lady, looked very comfortable and told us a lot of details that were not easy to notice in advance, which was very considerate. We chose a loft room with double bathrooms, an office area, and a balcony rest area outside. The details of the arrangement of items reflect quality everywhere. The breakfast is rich in variety. Although there are not many guests staying in the hotel, the breakfast standard has not been lowered at all. I am very satisfied.
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6/12
Response from Property: 尊敬的客人您好，感謝您選擇崇禮翠雲山皇冠假日度假酒店並和我們分享您的入住體驗。感謝您的高度評價！在崇禮競爭激烈的酒店市場中，能得到您 “非常不錯” 的評價，是對我們最大的鼓勵。雅茹以良好形象和貼心服務為酒店加分，我們為她驕傲。loft 房型從功能分區到物品擺放，都經過精心考量，衹為給您高品質居住感受。早餐保持豐富水準，是我們對客人的承諾。我們會不斷精進，無論是服務還是設施，都朝着更高標準邁進，期待與您再次相逢，為您帶來更卓越的體驗 ！崇禮翠雲山皇冠假日度假酒店
Anonymous User
Superior Queen Room
Stay Date Feb 2025
Family
6 Reviews
10.0/10
Outstanding
Posted on Mar 30, 2025
Facilities: The hotel has complete hardware facilities and a beautiful and novel decoration style. The lights and music in the lobby have always accompanied us; Hygiene: The room is clean and tidy, the bed is very comfortable and soft, and the housekeepers are very enthusiastic and responsive; Environment: The hotel has a beautiful environment, and you can ski in and out of the ski resort. It only takes two minutes to get to the ski equipment hall; Service: Li Bo and Ya Ru at the front desk are warm and thoughtful. The service makes us feel very comfortable, just like going home. We will definitely choose this hotel often in the future. The experience is very satisfactory; This time we went at the end of the snow season. The snow was closed on the day of check-out. The snow was indeed not easy to ski, but it did not affect a satisfactory trip. We had a lot of fun!
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6/12
Response from Property: 尊敬的客人您好，感謝您選擇崇禮翠雲山皇冠假日度假酒店並和我們分享您的入住體驗。感謝您如此細緻且暖心的評價！酒店的設施硬件、裝修風格、環境，還有團隊成員的服務，能收穫您的認可，是我們最大的成就。前台李博和雅茹，客房大姐們，聽到您的稱讚肯定特別開心。雪季末雪質下降，沒能給您最完美的滑雪體驗，實在抱歉。不過別擔心，雪季過後我們會全力維護雪道，豐富娛樂設施。期待您再次入住，開啟全新的精彩之旅，我們隨時準備迎接您！崇禮翠雲山皇冠假日度假酒店
Guest User
Superior Queen Room
Stay Date Mar 2025
Family
5 Reviews
10.0/10
Outstanding
Posted on Apr 7, 2025
The service of this hotel is really good in Chongli. Very professional too. Dora, the lady at the hotel, was very considerate and even added an electric heater for us because it was cold. The stay experience was very good. The room was nice too.
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Response from Property: Dear guest, thank you for choosing Crowne Plaza Resort Chongli Cuiyun Mountain and sharing your stay experience with us. In Chongli, we have always aimed to provide excellent service. Dora has won your recognition for the hotel with her enthusiasm and professionalism, and we are proud of them. They pay attention to your needs and provide quick assistance to ensure you stay comfortable even in cold weather, which is the basic requirement of our staff service. The careful arrangement of the room is also to give you a quality experience. We look forward to your visit again. We are ready to welcome you with more perfect service and a more comfortable environment. Thank you again for your choice! Crowne Plaza Resort Chongli Cuiyun Mountain
Guest User
Superior Queen Room
Stay Date Mar 2025
Travel with friends
2 Reviews
10.0/10
Outstanding
Posted on Apr 8, 2025
The room design is very good and comfortable. Dora at the front desk is very helpful and the service is great.
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Response from Property: Dear guest, thank you for choosing Crowne Plaza Resort Chongli Cuiyun Mountain and sharing your stay experience with us. The thoughtfulness with which Dora serves you is a living reflection of our service philosophy. The quality of the rooms is also our focus and we are glad to meet your expectations. Thank you again for your support! Crowne Plaza Resort Chongli Cuiyun Mountain
Guest User
Deluxe Room - Mountain-View
Stay Date Mar 2025
Family
5 Reviews
10.0/10
Outstanding
Posted on Apr 5, 2025
When traveling with pets, I was always worried about not being able to find a suitable place to stay. This hotel is so considerate that it allows pets to stay! The room was clean and the service was good. I was very satisfied with my stay. I will choose this hotel again when I need to travel in the future!
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Response from Property: 尊敬的客人您好，感謝您選擇崇禮翠雲山皇冠假日度假酒店並和我們分享您的入住體驗。能滿足您帶着寵物出行的住宿需求，是我們的榮幸。我們努力營造乾淨的房間環境，提供優質服務，就是希望給每一位客人完美體驗。Dora 和雅茹熱情的服務得到您認可，我們為她們驕傲。後續我們會進一步完善寵物友好設施，豐富服務內容。希望下次您計劃出行時，毫不猶豫地再次選擇我們，我們已經迫不及待準備迎接您和毛孩子啦！崇禮翠雲山皇冠假日度假酒店
Guest User
Superior Queen Room
Stay Date Feb 2025
Family
7 Reviews
10.0/10
Outstanding
Posted on Mar 30, 2025
The hotel facilities are excellent, and the experience is better in the off-season when there are fewer people. The room was large and comfortable. It would be even better if there were more naughty kids. Thank you to the front desk lady Guo Yaru for giving drinks and dolls to the two baby girls, they loved them very much. Thanks
Show OriginalGoogle Translated
Response from Property: 尊敬的客人您好，感謝您選擇崇禮翠雲山皇冠假日度假酒店並和我們分享您的入住體驗。感謝您的高度評價！酒店致力於為每一位客人提供優質體驗，您對硬件和房間的肯定是對我們最大的鼓勵。您提出的增設小童淘氣包建議已記錄在案，我們會加快推進相關工作，為親子出行的家庭增添更多樂趣。郭雅茹給孩子們送上飲品和玩偶，看到寶貝們開心，我們也跟着開心。期待您帶着可愛的女兒們再次下榻，一同見證酒店的不斷完善！崇禮翠雲山皇冠假日度假酒店
ZEEFUNG
Deluxe Room - Mountain-View (Double Bed)
Stay Date Feb 2025
Family
2 Reviews
10.0/10
Outstanding
Posted on Mar 27, 2025
We recently stayed at the hotel with our little dog and had a wonderful experience! The hotel has a beautiful environment, complete facilities and considerate and thoughtful service. I would like to give special praise to the staff member Yaru. She was enthusiastic and meticulous. She not only helped us arrange a comfortable room, but also took special care of our needs as we were bringing our puppy, making both us and the puppy feel at home. I'm really happy that I can enjoy such good service when staying with my pet. I will choose this place again next time!
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Response from Property: Dear guest, thank you for choosing Crowne Plaza Resort Chongli Cuiyun Mountain and sharing your stay experience with us. We are really happy to see that you and your dog are enjoying your time at the hotel! Yaru will be greatly encouraged by your praise. In the future, we will continue to optimize our services so that you can get new surprises every time you bring your cute pet back! Thank you again for your support and recognition! Crowne Plaza Resort Chongli Cuiyun Mountain
Anonymous User
Deluxe Room - Lake-View (Double Bed)
Stay Date Feb 2025
Couples
5 Reviews
10.0/10
Outstanding
Posted on Mar 25, 2025
Dora, the manager at the front desk, was very warm and beautiful, and she especially upgraded me to a suite. We almost got lost in the room. The lake view room has the best view as you can see the ski trails from the balcony. The hotel has new facilities, a wide variety of breakfast options, and is close to the ski slopes, so you can ski in and out, which is perfect.
Show OriginalGoogle Translated
Response from Property: Dear guest, thank you for choosing Crowne Plaza Resort Chongli Cuiyun Mountain and sharing your stay experience with us. The hotel is committed to creating a unique ski-in, ski-out experience for every guest who loves skiing. Seeing that you find it convenient, we know that this design has achieved the expected effect. At the same time, we have invested a lot of effort in facilities and strived to improve them. The rich and varied breakfast is also designed to meet the tastes and nutritional needs of different guests. I am very pleased that these have been recognized by you. As for Miss Dora whom you mentioned in particular, their thoughtful service is a vivid embodiment of the concept of "attentive service and customer-oriented" that our hotel has always advocated. Looking forward to meeting you again, thank you for your support and recognition! Crowne Plaza Resort Chongli Cuiyun Mountain
Chongchongchongxiaobaobeier
Deluxe Room - Mountain-View
Stay Date Dec 2024
Family
18 Reviews
10.0/10
Outstanding
Posted on Feb 1, 2025
Location: The location is very close to Chongli Station, there is a shuttle bus (2 minutes, but it can't be delivered to the door), and it takes 15 minutes to walk. You can ski in and out of the hotel🏨, and the automatic door leads directly to the ski resort, which is very considerate. Facilities: There is a vending machine supermarket on the first floor. The ski equipment hall is on the underground first floor. There is also a larger supermarket, which is very convenient. Dining: The buffet breakfast is nutritious. The room is very warm. I would be more satisfied if I were not given the innermost room next time👍
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6/19
Response from Property: Dear guest, thank you for choosing Crowne Plaza Resort Chongli Cuiyun Mountain and sharing your stay experience with us. Thank you for your recognition of the hotel. We welcome you to Chongli again. Crowne Plaza Resort Chongli Cuiyun Mountain
Guest User
Superior Queen Room
Stay Date Feb 2025
Other
4 Reviews
10.0/10
Outstanding
Posted on Mar 19, 2025
The hotel enjoys a superior location and convenient transportation, close to Chongli High-speed Railway Station. The front desk service was professional and meticulous, and I especially thank Emily for her warm and thoughtful room upgrade. The room is spacious and bright with complete facilities, and you can also see the outdoor ski slopes. From reception to check-out, the whole process was smooth and pleasant. Good reviews 👍🏻
Show OriginalGoogle Translated
Response from Property: Dear guest, thank you for choosing Crowne Plaza Resort Chongli Cuiyun Mountain and sharing your stay experience with us. We are honored to learn that you highly appreciate the hotel's location, front desk service and room facilities. Emily's professional service epitomizes the excellence our team strives for and your compliments have been passed on to her. The hotel's convenient transportation adjacent to the high-speed rail station and open ski slope views have always been the core experience highlights we create for our guests. Whether it is the passion of skiing in winter or the freshness of the grassland in summer, we look forward to providing you with a home-like service again, so that you can continue to experience the unique charm of Chongli's changing seasons! ❄️🌿Chongli Cuiyun Mountain Crowne Plaza Resort