Anonymous User
April 30, 2023
Very dissatisfied. The hotel front desk contacted me in the afternoon on the day of check-in. At that time, I confirmed with the front desk that I would upgrade to a room type and receive free fruit upon check-in. At that time, I felt that the service was pretty good. But when I arrived at the hotel around 23:30 that night, my good impression began to change. At that time, the receptionist was probably copying something. I told her that I had a reservation, but she was still copying. I said it was too late and I was a little tired, could you help me check in first, and then she did it for me. I told her that I had confirmed the room upgrade in the afternoon, and she said that I had booked a double bed and would upgrade to a twin bed. I was confused at the time, how could something that had been confirmed change again? I said a few words at that time, and she told me to go up and look at the room first, and then change it if I was not satisfied. I went to the room and didn't want to bother, but the room was really clean and the phone on the cabinet next to the bed was full of dust. I don't want to say anything anymore. There is a minibar in the room, only two bottles of mineral water are free, and the rest are charged. I asked the front desk if there were only two bottles of water per day, and the front desk said yes, and if I asked for more, I would be charged. In addition, the welcome fruit turned into a plate of sliced cucumber facial mask for some reason, I can’t figure it out. (Zhangye really can’t compare with Dunhuang. Dunhuang’s hotels are very welcoming. Guests are reminded to bring mineral water with them when they go out. All are provided free of charge.)
The next day was even more magical. The disposable slippers used for cleaning were not replaced during the extended stay, the mineral water was not replenished, and the trash was not picked up. I went to the front desk, who said they would arrange for someone to come over right away, but in the end they just sent two bottles of water, and no one came to deal with the dust and garbage. It's absolutely amazing.
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