Xincheng Hotel

When you go to Zhangye, you want to see the Pingshan Lake Grand Canyon. Unexpectedly, someone in our team fell ill and had a fever. After finding out, the hotel asked her to take medicine and rest in the room, provided a thermometer and water, and delayed check-out until other teammates returned to Zhangye Xincheng Hotel to pick up the patient. Thank you again to the hotel staff.

When we first arrived at the hotel entrance, the security staff were very enthusiastic and took the initiative to help with the luggage. When we arrived at the lobby, there were dedicated staff to help deliver the luggage to the room. We also upgraded to the family suite for free. I know that there are children who specially sent toiletries for children. The room is clean and sanitary, and there is also a slide for children to play. The waiters are also very considerate. They have prepared cucumber masks, buckets for soaking feet and hot water. It is really heart-warming. I will come back next time. Will stay. Especially going to Danxia is very convenient!

Although it is an old hotel, the location is very good, it belongs to the new district, the transportation is very convenient, the surrounding environment is good, the birds are singing and the flowers are fragrant, there is a park, the air is very good in the morning👍🏻The room is large, the sanitation is very clean, and the room facilities and equipment are well maintained Yes, there are several kinds of fruits prepared, and the details are well done! The reception service at the front desk is good! The front office manager is very polite and patient, and all the questions raised are solved in time. I like it very much. I will choose to stay in this hotel next time.

Very dissatisfied. The hotel front desk contacted me in the afternoon on the day of check-in. At that time, I confirmed with the front desk that I would upgrade to a room type and receive free fruit upon check-in. At that time, I felt that the service was pretty good. But when I arrived at the hotel around 23:30 that night, my good impression began to change. At that time, the receptionist was probably copying something. I told her that I had a reservation, but she was still copying. I said it was too late and I was a little tired, could you help me check in first, and then she did it for me. I told her that I had confirmed the room upgrade in the afternoon, and she said that I had booked a double bed and would upgrade to a twin bed. I was confused at the time, how could something that had been confirmed change again? I said a few words at that time, and she told me to go up and look at the room first, and then change it if I was not satisfied. I went to the room and didn't want to bother, but the room was really clean and the phone on the cabinet next to the bed was full of dust. I don't want to say anything anymore. There is a minibar in the room, only two bottles of mineral water are free, and the rest are charged. I asked the front desk if there were only two bottles of water per day, and the front desk said yes, and if I asked for more, I would be charged. In addition, the welcome fruit turned into a plate of sliced ​​cucumber facial mask for some reason, I can’t figure it out. (Zhangye really can’t compare with Dunhuang. Dunhuang’s hotels are very welcoming. Guests are reminded to bring mineral water with them when they go out. All are provided free of charge.) The next day was even more magical. The disposable slippers used for cleaning were not replaced during the extended stay, the mineral water was not replenished, and the trash was not picked up. I went to the front desk, who said they would arrange for someone to come over right away, but in the end they just sent two bottles of water, and no one came to deal with the dust and garbage. It's absolutely amazing.

Very cost-effective, clean and hygienic, it is convenient to eat nearby, the service attitude is very good, milk is delivered at night, it's great

Good service, nice environment, breakfast delivered to the room! ! ! ! ! ! ! Parking is free! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

I really don’t know how this hotel rated four stars. It’s not as good as a fast hotel like Jiji and Lavande. I stayed in Zhangye Brilliance the day before, and it’s also four stars. The huge gap is really shocking. When I first moved in, I found that the egg shells of the residents' rice bowls were still there. The sound insulation of the room is not good, and the waiter is chattering in the corridor. The paper drawer in the room does not replenish paper, only a few papers are emptied as soon as they are drawn. When I checked out, the lady at the front desk was really nice and had a very good attitude. This is a matter of fact.

Very nice. The customer service at the front desk is very friendly. I also like the decoration facilities of the hotel. The design of the room is very cozy and the temperature is very hot. A very satisfying stay with convenient parking. Love the service!