DoubleTree by Hilton Zhangzhou

Facilities: The hotel's concierge desk is on the ground floor, while the lobby is on the 47th floor. To get to your room, you first take an elevator from the ground floor to the 47th floor, then use your key card to transfer to another elevator that goes to the rooms. The toilet in the room was quite old-fashioned but thankfully clean! The curtains are electric, and the TV is pretty big, though I didn't try to cast anything to it. The sofa area is well-designed with a large round table and a sofa that has power outlets nearby, making it convenient for charging phones and laptops while relaxing. The bedside tables are also spacious, great for placing items. The air conditioning was powerful and effective. The mini-bar fridge was empty, and only two bottles of mineral water were provided. The washbasin was small. They only provided two toothbrushes, a comb, and some cotton swabs. No razor, which is fine, but not even a shower cap – I wonder if it was just overlooked! Service: When I first arrived, it was a bit frustrating; there was no service at all, and I had to ask about everything myself! At the front desk for check-in, the staff said my name wasn't on any order. They asked to see my Ctrip order on my phone, which was a first for me! I didn't encounter a single staff member who greeted me; they just acted like guests were invisible! I even bumped into a young staff member outside my room who just glanced at me twice and acted like she didn't see me. This is supposed to be a five-star hotel, but their service training in this regard is clearly lacking, especially for young employees who should have this basic awareness! Later that evening, when I went to the concierge to pick up a delivery, Xiao Jie was very helpful. He assisted me with my packages, gave me a tote bag for my items, and even offered to dispose of my trash. Environment: Getting food delivered is easy, pretty much anything is available, and there are also restaurants downstairs, which is convenient! Deliveries are brought by robots, but you have to call the concierge separately to request the robot delivery, likely for security reasons. The critical part was that my delivery arrived at 7:27 PM, and after two follow-up calls, it finally reached my room at 7:50 PM – unbelievable! Parking: I pre-arranged and reserved a ground-level parking spot. It was very crowded, so if you have a large car, it will test your driving skills!

A warm and inviting stop during my trip. The environment is elegant and tranquil, and the room is tidy and tastefully decorated, with thoughtfulness evident everywhere. Ivy provided attentive service, and the details really showcased quality. I'll definitely be back on my next trip.

I was very satisfied with my stay this time. The hotel's location is convenient, with plenty of dining options and easy transportation nearby. The room was clean and tidy, well-equipped, and the bed was very comfortable. The front desk service was professional and efficient, which made me feel at ease. Overall, it offers great value for money, and I would choose to stay here again next time.

The hotel staff were very helpful and friendly. It's located right in the city center, next to a large artificial lake with beautiful surroundings, perfect for watching the sunset. The only drawback I'd mention is that the breakfast selection was quite limited and the taste was just average.

The rooms were clean, and the hotel staff were warm and friendly. Special thanks to Xiao Li and Xiao Chen at the swimming pool, who were enthusiastic, attentive, and thoroughly explained the facilities, all while ensuring guests' safety.

Ivy at the front desk was so thoughtful and helpful. She proactively added me on WeChat during check-in and sent over all the hotel facility guides. Our high-floor room had an amazing view, overlooking the beautiful city. The location is also super convenient, making it really easy to get around. I'd definitely come back if I have the chance.

First time staying in Zhangzhou. The high-altitude lobby offers great views, and the room was very comfortable. As it's a new hotel, the air was fresh. What really stood out was how warm and attentive all the staff were, especially Evan at the front desk and the restaurant manager. I'll definitely stay here again next time I'm in Zhangzhou.

The concierge, Xiao Jie, was very helpful and had a great service attitude. The hotel environment is also very good.

The front desk staff, Lilo, was very friendly and helpful. The room was also on a high floor, offering great views.