Yuxingcaoweierdezheergen
January 5, 2024
I don’t understand how this store got such high scores. The following is my real experience
1. There is a large yellow stain on the bath towel. It was so disgusting that I didn’t want to touch it again, so I didn’t take any pictures.
2. One of the two dryers is broken and has no hot air at all. When we went to pick up the clothes after drying for an hour, we found that when we told the front desk, the male front desk didn't even bother to raise his head and said, "Oh, really, I don't know." We switched to another dryer, but they didn't finish drying it at ten o'clock, so they locked the door of the laundry room. I understand that you set the laundry room time for quietness, but can you first check to see if any customers' clothes are still in the machine and are still being dried? What's even more ridiculous is that the waiter who came to unlock the door for us said that he knew the dryer on the left The machine is not easy to use. You know you don't report for repairs? At least post a note? Are you completely unaware of the delay in customers' time? The service awareness is really rubbish.
3. We lived on the seventh floor, and the entire corridor and our room smelled fishy, like a dirty pork shop. Later, the cleaning sprayed disinfectant water to cover up the smell, but this behavior really made people think about what happened in this building...
I originally planned to stay for two days, but ran away after one night. Everything from the service to the facilities is disgusting. I hope the hotel won't reply with a painless apology and then start talking about how good the location is, this and that. The minimum hygiene and facilities cannot be guaranteed, so what else can be said.
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