Rezen Select Hotel (Zunyi Zheng'an Guitar Culture Square County Government Branch)

Facilities: Complete Cleanliness: Average, the tabletops were dusty when wiped. Environment: The parking lot was quite run-down, but everything else was fine. Service: We were two people staying, and the laundry required a credit card, so we asked the front desk for an extra key card. After discussing it, they promised to send one, but it still didn't arrive after half an hour. After further discussion, they finally sent an elevator card. This delayed the laundry process, causing more people to wait in line, and the wait was long. The service was indifferent, and we couldn't understand why they couldn't provide a spare key card! Overall, it completely impacted our trip and our stay. The front desk staff completely lacked the service ethic expected of a star-rated hotel! Not only did they fail to provide convenience, but they also promised things but didn't deliver!

I found this hotel based on the ratings, and it ranked first. The cleanliness and environment were excellent, but I was surprised by the serious issues with the room amenities. First, the air conditioner from upstairs kept dripping onto the unit outside my room, causing a constant dripping sound that disturbed my sleep. I called security in the middle of the night, and they only resolved it after I asked them to cover it with a cloth. Second, there were three pieces of metal sheets exposed under the sink, posing a serious safety hazard. It's easy to scratch your legs while washing. I ended up scratching my arm while grabbing a towel (their towels were right under the sink). I informed security of the situation after they arrived, but no one contacted me until I checked out the next day. While the cleanliness was excellent, the service could be improved.

The sanitation gave me a very bad feeling. After we checked in, there were still hairs on the bathroom floor drain that had not been cleaned up, which was disgusting. Another problem is that our family of two adults and two children stayed in one room, and there was only one breakfast, which was charged an additional 20 yuan. The baby was not charged. In short, the experience was very bad. The garage design was useless, and the entire city planning was a mess. The scenic area was far from the city center. The experience was very bad. I will not go there again next time. This is the first time I give a bad review. It is indeed disgusting that there are residual hairs in the bathroom.

This is the same garbage again, dirty and messy, the parking lot is dark and the service is terrible. Not only will the negative review be blocked, but also the garbage will be sued 😡

The service is terrible. I stayed for 4 days and they didn't clean the room even once. They made all kinds of excuses. It's a rubbish hotel.

Rubbish hotel, average hygiene, poor breakfast, and terrible service attitude