M414434****
November 30, 2024
This is my first time writing a negative review for a hotel...
Hygiene: There is a stain on the quilt^_^
Service: I booked the train for the evening, so I wanted to find an hourly room near the East Station to take a shower. The reservation details page stated that the available hours for hourly rooms were 8:00-22:00, but when I checked in, the hotel said 21: Check-out is required before 30pm, so I asked the hotel: Doesn’t it say 22:00 on it? The front desk said the reason was that the staff had to clean. Finally, I was told that I had to check out before 21:45. I agreed and checked out on time. If the matter ends here, I will not give a negative review. I just want to suggest that the hotel change the check-in time on the booking page to avoid further misunderstandings. (This is my first time staying in an hourly room. I’m not sure whether this is the default rule of the hourly room or a problem of Hanting).
However, when I went to the restroom after storing my luggage and came out, I heard an employee at the front desk (she probably thought I had left) complaining to another employee about me: Why is that woman so annoying and asking so many questions? It doesn't make sense after so long (it's probably like this, it's been a while and I can't remember clearly). My question throughout the whole process was just: "You said check out at 22:00, why do you keep asking me to check out at 21:30?" I just hope that I can have the proper check-in time according to the content on the booking page, and I didn't make any other requests. and questions.
Environment: The room size and internal environment are okay, but the external environment is biased
Facilities: The elevator is shared by the entire apartment, but you need to swipe your card to enter the Hanting floor. The security is okay.
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