Lvcheng Zhongzhou International Hotel (Zhengzhou CBD Convention and Exhibition Center)

The room I gave was wrong. It was different from the pictures and other comments. I couldn’t even see the big corn. The residential area was very aggrieved, and the room was not big. The strangest thing was the front desk. At that time, the two people who checked in were busy with something, and loved it I ignored the answer, handed over the ID card and even looked at it and returned it to me. What kind of operation is this? Instead, I returned my ID card and asked the man directly if he was checking in for accommodation. What kind of operation is this, only recognizing men but not women? And this room is not the same as the other room type, the inexplicable front desk

The front desk service of the hotel is very good, very warm, the service attitude is very good, the hygiene is very clean, the room is large, it is very convenient to travel, the people are also very enthusiastic, the cleaning lady is also very polite, the front desk is also very beautiful, the hot water in the room is very powerful, every day All the rooms are disinfected, the sheets are clean, the cups are clean. I really like the decoration style. The room is very big. The takeaway and robot delivery are really good. The hotel room is spacious and bright. The free gym on the 29th floor is very good, and the self-service laundry is also very good Convenient, very convenient for me who travels all year round. The main reason is that the price is affordable, and the hotel has free parking, so I am very satisfied with my stay!

The front desk is the same as ****. After staying for three days, the experience was getting worse day by day, if it wasn't for things being changed so early. On the first day, I spent 20 to upgrade the room, and then I booked a room with a panoramic view of more than 400. And let me spend money to upgrade. Said that I did not book an upgraded room. I spent more than 70 more than before to book a room and asked me to pay 20. Hygiene is also extremely poor.

The cleanliness of the room is terrible. A piece of black stuff fell off the mattress. It got dirty and I called the front desk to change the room. The room was a little better, but the details couldn't be seen. The cup used for brushing teeth was used The hot water will explode once it is scalded, so I probably won’t live there in the future.

Booked in advance with Ctrip. It was almost 12 o'clock in the morning at the hotel. There were still many people in the hotel lobby, but there was only one service person checking in. This person also answered the service hotline at the same time. Check-in was very slow. After waiting for about half an hour, we arrived at the room , There is no good night yogurt and welcome fruit for the reservation service, and it is very cold, only 9 degrees. I called the front desk and asked the front desk to wait for half an hour for the temperature of the air conditioner to come up, but when it was almost 1 o'clock, it was still 9 degrees. I called the front desk again , A little brother was sent to check and said that the switch of the main unit of the air conditioner was not turned on. He said that after the air conditioner was overhauled in the hotel some time ago, the main unit switch was forgotten. ! The little brother went back to get the ladder and fiddled with it. I agreed, I can’t wait for the temperature to rise anymore, it’s too late, I just wash and go to bed, but I still woke up from the cold in the morning. I turned on the air conditioner all night, and the temperature in the morning It's only 16 degrees. I called the front desk and explained to me that the room on the side was cold. Since I knew it was cold, why didn't I remind us? The hotel must be unprepared to accept so many guests, so I allocated a room with a broken air conditioner to We, must have known before that there is a problem with the air conditioner, I just want to ask the hotel management, this is how you treat customers! ! ! This is the service concept of all of you, cheating one is one!

The front desk is very unprofessional and has no manners. The front desk is the facade of a hotel, so it is still four stars? And the qualification to receive foreign guests? The room I arranged for 400 yuan was terrible. There was a musty smell when I walked in, and the toilet smelled like urine. I called the front desk and said + 20 yuan to change the room. I am really speechless. Your room is not clean and you need me Add money to change the room? ? ? It’s okay if the facilities of the old hotel can’t keep up. If the service can’t keep up, it’s not far from closing

The size of the room is okay, the basic conditions are okay, and it is also an old hotel! The quality of the bathing components in the bathroom is too poor, the control valve is basically in a disengaged state, and it all fell off with a light touch. The strange thing is that the door card is not enough and waited for a long time.

The entire hotel is quite satisfactory, a regular hotel. Let me talk about the problems encountered first. 1. It is difficult to find the way to enter the hotel. It takes seven turns and eight turns to enter the hotel gate. After finally entering the hotel gate, there is no one and the sign of the pick-up area. A staff member in a suit asked where the entrance of the parking lot was. The handsome guy in a suit pointed in the direction casually. When he arrived at the entrance of the parking lot, he couldn't open the railing. After waiting for a long time, a security guard came over and finally lifted it up. Railings, enter the underground garage, and arrive at the hotel parking area. The garage is a three-dimensional parking space, and the first floor is already full, so I opened it and waited for the staff to come. During the period, there was another customer waiting. I guess it has been waiting for a long time. It took nearly 20 minutes for the staff to come, and it took more than 40 minutes to park the car. I really don't know what the service standard of the hotel is. 2. The front desk service is also very average. There are a little too many guests checking in, and there is no staff to assist in the check-in order. The front desk is indifferent when receiving customers. It just sits there and checks in. From the beginning to the end, the guests are not invited to sit down and check in. Check in, so the reception area seems so continuous. 3. The cleanliness of the guest room is acceptable, but the carpet in the guest room should be washed.

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