Wanda Vista Zhengzhou

This is the worst Wanda hotel I've ever stayed in. For a 5-diamond hotel under the Wanda brand, the hallway carpets were surprisingly dirty. Plus, the front desk service was cold and stiff.

Booked this hotel for my trip to Zhengzhou. The first room I was given felt really small, definitely not like the 46 square meters advertised. They eventually moved me to a different room, which was 52 square meters and had much bigger, floor-to-ceiling windows – much better, I was quite happy with it. This room also came with executive lounge access, so afternoon tea and dinner were complimentary, which was great.

Everything was pretty good, as you'd expect from this type of hotel – the service is always excellent. I especially liked their executive lounge. My only minor complaint is that the tea selection was a bit limited, and the snacks weren't extensive either. Maybe I just didn't look hard enough!

Everything else was fine, but when I checked in with my child and so much luggage, not a single staff member offered to help carry it or suggested leaving it at the front desk for later delivery to the room. As a five-star hotel, this was the first time I've encountered such an issue.

This hotel has been open for a long time, but it's incredibly well-maintained. I was surprised to find that even an older hotel could still pay so much attention to detail, and there wasn't a single spot missed by housekeeping. Everything was perfect, except for the room TV not having screen casting. I'll definitely be staying here again in the future.

The views from the window are absolutely stunning, and the location is fantastic. My stay was great; the room was clean, spacious, and bright with convenient facilities. The staff were warm, efficient, and always ready to help. The hotel is right next to a subway station, making it easy to get anywhere, and the Henan Museum is also very close, just about a ten-minute walk.

The bathroom reeked of urine and cigarette smoke, so strong I could still smell it even with a mask on. The comforter also had a stale cigarette smell. Seriously, what's up with the cleanliness of that toilet? The whole room felt like it hadn't been cleaned in ages, dusty everywhere. This is hands down the worst Wanda Reign I've ever stayed at! And why were all the staff members looking so miserable the entire time? Why??? I'm truly baffled. How did this place get ranked number two?

The high-floor executive room indeed offered a great view, but the executive lounge felt a bit cramped. The selection of drinks was minimal, and there weren't many food or dessert options, all packed together. The gym wasn't very spacious either, though it was a nice touch that they had a body fat analyzer. The room's basic amenities were good, and the showerhead was very comfortable. However, the decor and furnishings felt a bit dated; as a younger person, I found them a bit old-fashioned. Sharing the parking lot with the mall was really inconvenient, and the parking environment itself was quite poor.

Facilities: Not new, but the bedding is good and the facilities are clean. Hygiene: The cleaning staff was prompt. Environment: The view is nice, it's not far from the subway station, and there's a commercial area nearby. Service: The front desk staff had a great attitude and responded quickly to any issues. The front desk even gave me a free upgrade to the executive floor, which I was very happy about.