Crowne Plaza Zhengzhou Reviews

The bed mattress was not comfortable and the room was very hot since the air conditioner had no cold air. It was difficult to sleep though they provided us with fan but still it was uncomfortable.

Super good service from Kiki / Jenny when i did my check in and check out. Don't think i have had any better friendlier service than this. Kiki / Jenny - pls keep up the good work, so everyone feels so at home when they stay at Crowne Plaza. Conclusion, the service is not not only a "5 Stars" service ....i would give it a "10 Stars" service......as it made me feel so at home. Thanks

Upon arrival, the hotel staff was professional and patient, he waited for us to check in at the counter and then bring us to our room with our luggage. We book the room one day before the trip, and try to call them if we couldn’t check in earlier. They prepared the room and we are able to check in straight away upon arrival. Really appreciate this kind gesture when travelling with kids.

very good!

Very good!

It was my first time booking a hotel in Zhengzhou and it was worth it. Some of the hotel stuff know English, which was really helpful. By the reception, there was always an English speaking assistant. The pool is so big and clean, the sitting area around the pool is even more lovely even if you want to just chill and relax. The stuff all around the hotel was super nice and the rooms were clean, room service came daily. The only issue we had was when we arrived, the didn’t allow my partner to check in due to his nucleic test apparently being over 48hrs, even though on the suikang it was still showing within 48hrs, but they said they look at the time you did it at. And it was midnight at 00:30. This ruined our first night. Worse because he stays in Zhengzhou and hadn’t left ZZ in months, he could’ve done it the morning after getting a good rest. The room was already paid, and they put that money to waste for that day.

Beautiful hotel

A very good hotel with a European-style front. We were upgraded to a suite. The fruit was fresh. The overall feeling was very good. Although the breakfast was rather monotonous, the advantages outweighed the disadvantages. I will consider staying at this hotel next time I come to Zhengzhou

This hotel is very good. Because it was not fully booked, the guy who received me when I checked in was very nice to upgrade my room. When I checked out, the lady also gave me a small piece of bread as a gift. All the service staff would greet me on WeChat when they saw me. This hotel has both a sense of history and modern star management, it is worth recommending.

The overall feeling of staying at Henan Zhongzhou Crown Hotel this time is still good. The room type given to me at the first check-in was noisy (probably because there was a shop renovation next to it), and the hotel sent a waiter to check and changed the room in time. Although the hotel has a long history, the sanitary environment is still good. I chose a family room this time, which is very suitable for a family of three to travel together. The upstairs and downstairs do not interfere with each other. The hotel has a Henan specialty food area for breakfast, and the meals meet the five-star standard.

I had a great experience staying at your hotel this time, and I would like to especially praise Jenny at the front desk. From the moment I entered the hotel, Jenny greeted me with a warm and friendly smile, which made me feel warm and friendly in an unfamiliar environment, and the fatigue from the long journey also dissipated a lot. When checking in, she was skilled and efficient, and handled every link in an orderly manner. At the same time, she patiently answered many of my questions and introduced the hotel's facilities and services to me in detail, which made me look forward to the next stay. During my stay, some of my requests for personal needs were actively responded to and solved, and they maintained a good attitude from beginning to end. The high degree of professionalism and enthusiasm for work demonstrated created a comfortable, safe and pleasant accommodation environment for me. I will recommend this hotel to my relatives and friends without hesitation

The stay experience was excellent and highly recommended. I am very satisfied with the overall stay experience of this hotel. The room is spacious and bright, and the bedding is very comfortable. In terms of facilities, the hotel's gym, swimming pool, etc. are very clean and tidy, and very convenient to use. The hotel also has robots, which can deliver takeouts, which is more convenient. There is also a small garden behind the hotel. It is the only garden-style hotel in Zhengzhou. The hotel has a profound historical and cultural heritage and is also the first historical and cultural hotel. The experience is very good. In terms of service, the staff are enthusiastic, attentive and thoughtful, and provided me with very good service. The service of Suki at the front desk is great. The location here is also very convenient. In general, this hotel is very cost-effective and definitely worth staying. I strongly recommend this hotel to my friends.

The hotel is very historic and is located in a hotel compound. The overall environment is very good, with a lot of green plants. The hotel facilities are well maintained, and the staff's service is very good, especially the duty manager Ashley. The breakfast buffet restaurant also has a wide variety of items, and I was full and satisfied. The hotel currently has a buffet 238 buy one get one free event, which is very cost-effective. I will come to this hotel again when I come to Zhengzhou in the future. I highly recommend it.

I have always been very confident in InterContinental hotels. When I checked in, the front desk tried its best to meet my room needs, and the reception at the door was also very enthusiastic. The hotel decoration is very unique, and the classical style is very suitable for taking pictures. The old five-star hotel is really different. I must give a thumbs up, thumbs up! Breakfast is until 10:30, but the dishes will not stop updating because the time is almost up, and the taste is also very good. By the way, the hotel's dinner is also very good. Now the 238 single-person buffet lunch and dinner buy one get one free event is very cost-effective, and the taste is good! I specifically asked the staff's name, and I must give a thumbs up. The staff Ashley and Alice are very nice and enthusiastic.