On my first night here, I asked where the laundry room was and was told it wasn't renovated yet. It's been open for almost a year and the basic facilities aren't even ready, yet they're operating? I then suggested external laundry service, and they called to ask how I'd pay. I replied, 'Your facilities aren't ready, yet you're asking me to pay extra? And on Ctrip, it lists a laundry room without any notice that it's unavailable.' Only then did they agree to free external laundry service for me. Also, regarding the hotel pool, visitors from Ninghui Garden can just walk in, completely surrounding it. Guests staying here have no privacy at all. It's truly embarrassing to even consider swimming. Perhaps because of the laundry service incident, the hotel was unhappy. The next day, my takeout delivery arrived at the front desk and they pretended for about twenty minutes that they didn't know anything and refused to send it up to my room. The delivery driver even sent me a photo showing it was given to the staff, but they still argued with me, claiming they hadn't seen it. This is absolutely terrible. For a hotel costing over 700 a night, please show some professionalism, thank you.
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