Sheraton Zhongshan Hotel

Sheraton Zhongshan Hotel Reviews

Sheraton Zhongshan Hotel

No. 28 Xidi Road, Zhongshan, Guangdong, 528403, ChinaView Hotel Details
Sheraton Zhongshan Hotel
Sheraton Zhongshan HotelSheraton Zhongshan HotelSheraton Zhongshan Hotel
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Sheraton Zhongshan Hotel Guest Reviews

4.5/5
Good
3927 Reviews
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(3927)
Positive reviews(3807)
Reviews with photos/video(1494)
Friendly front desk staff(448)
Convenient for shopping(256)
Fantastic river view(151)
Delicious buffet(68)
Great swimming pool(59)
Near shopping street(30)
Negative reviews(120)
RonaldLee
Deluxe Room (2 Beds)
Checked in Mar 2025
Family
3 Reviews
4.7/5
Amazing
Posted on Apr 13, 2025
My experience to Sheraton this time starts from the moment upon my arrival to the location. Door man was helpful and offered help if there's any need for luggage transfer. Check-in process was smooth and efficient. The check-in representative (William) was truly professional and greet me as a returned customer to Sheraton, which I feel honor for being accepted and welcomed. On the other hand, he realized I am a frequent biz traveller around the world. He introduced various hotel facilities professionally to relate my business opportunity, which is very smart of him. He also grades the buffet breakfast is well suitable for family and biz related occasions. It was another wonderful experience to stay in Sheraton together with my family.
Response from Property: 衷心感謝您選擇入住喜來登酒店,並分享如此詳細的入住體驗。我們非常欣喜地看到,從您抵達的那一刻起,我們的團隊成員,特別是門衞和前台威廉的專業服務讓您感受到了賓至如歸的温暖。您的認可是對我們最大的鼓勵!我們引以為傲的不僅是高效的入住流程,更重要的是能夠為每一位賓客提供個性化的服務體驗。威廉對您商務需求的細緻關注和專業建議,正是我們追求的服務標準。期待您再次光臨喜來登,我們將繼續為您和家人提供卓越的住宿體驗。
Rol Rol
Deluxe River-view Twin Room
Checked in Mar 2025
Travel with friends
3 Reviews
4.0/5
Very Good
Posted on Apr 7, 2025
Overall our stay is satisfactory and the hotel is very generous to provide us a complimentary small cake and room decoration .
Response from Property: 衷心感謝您選擇入住我們酒店並給予寶貴評價。非常高興得知您滿意此次住宿體驗,能夠為您的特殊時刻增添一份驚喜是我們的榮幸。我們始終相信,用心的服務和細節關懷能讓每位賓客感受到如家般的温暖。您的認可是對我們最好的鼓勵,也將激勵我們繼續提升服務品質。期待未來能有機會再次為您服務,為您創造更多美好的入住回憶。
Ching Yee Jeanny
Deluxe River-view Twin Room
Checked in Nov 2024
Couples
7 Reviews
4.5/5
Great
Posted on Feb 15, 2025
We had a 2 night stay at this hotel by the riverside. This is a traditional US style hotel that meets our expectation. The reception is warm and friendly. Our room has a wonderful view of the river. I enjoy the breakfast buffet which apart from Chinese food, has a large variety of western items. I would recommend this hotel to my friends.
Response from Property: 得此美言甚歡喜,如沐春風在心間.非常感謝您的分享與評價!我們致力於為客人打造完美的入住體驗,酒店位於風光旖旎的岐江河畔及風景秀美的岐江公園北側。我們誠摯的歡迎您的下次光臨!
carjuuuuaround
Deluxe River-view Queen Room
Checked in Nov 2024
Family
9 Reviews
3.7/5
Posted on Dec 26, 2024
Great location, hotel a bit older and smell smoke lingers occasionally. Great view by the river.
Response from Property: 非常感謝您選擇入住中山喜來登酒店,並抽出寶貴時間與我們分享您的入住感受。從您的反饋中,我們非常榮幸地獲悉您對酒店環境,服務及地理位置的認可, 同時,也對客房設施未能令您滿意感到遺憾. 我們已將您的意見分享至酒店管理團隊, 必將進一步加強對客房設施設備的維護與更替, 期待能有幸再次為閣下服務.
Guest User
Deluxe Jiangyuan Double View Double Bed Room
Checked in Nov 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Dec 21, 2024
Dave provided excellent service! All the staff were super friendly and helpful as well!
Response from Property: 感謝您的分享與好評,很高興您擁有滿意的入住體驗。非常榮幸酒店能得到您的肯定和表揚,酒店位於城市中央商務區,信步可至孫文步行街及興中購物廣場,毗鄰榮獲世界設計大獎的歧江公園,得天獨厚的地理位置為您的出行帶來無盡便利。能為您提供貼心細緻的服務,給帶您美好的旅居感受是我們最大的收穫。再次感謝您的反饋,我們期待您的下次光臨!
Kuladej Lertkachonsuk
Deluxe Double Room
Checked in Oct 2024
Business travelers
5 Reviews
5.0/5
Outstanding
Posted on Dec 9, 2024
I had a fantastic stay at Sheraton Zhongshan! The hotel was clean, comfortable, and offered great value for the price. Special thanks to Tina Fu for her exceptional service—she was attentive and truly made the experience memorable. Highly recommend this hotel for anyone visiting Zhongshan!
Response from Property: 感謝您的分享與好評,很高興您擁有滿意的入住體驗。非常榮幸酒店能得到您的肯定和表揚,酒店位於城市中央商務區,信步可至孫文步行街及興中購物廣場,毗鄰榮獲世界設計大獎的歧江公園,得天獨厚的地理位置為您的出行帶來無盡便利。能為您提供貼心細緻的服務,給帶您美好的旅居感受是我們最大的收穫。再次感謝您的反饋,我們期待您的下次光臨!
會組
Deluxe Double Room
Checked in Mar 2025
Family
20 Reviews
4.0/5
Very Good
Posted on Apr 12, 2025
3 coffee machines didn’t work during the breakfast time this morning. They allow us to have a late check out to 2 pm. The staff are Very friendly !
Response from Property: 一座城,一段美好的回憶.感謝您的分享與好評,很高興您擁有滿意的入住體驗。非常榮幸酒店能得到您的肯定和表揚,酒店位於城市中央商務區,信步可至孫文步行街及興中購物廣場,毗鄰榮獲世界設計大獎的歧江公園,得天獨厚的地理位置為您的出行帶來無盡便利。能為您提供貼心細緻的服務,給帶您美好的旅居感受是我們最大的收穫。再次感謝您的回饋,我們期待您的下次光臨!
Guest User
Deluxe Double Room
Checked in Sep 2024
Family
21 Reviews
4.8/5
Amazing
Posted on Nov 2, 2024
Rooms are very clean and swimming pool was very clean. Surprisingly good experience
Response from Property: Thank you very much for choosing to stay at sheraton zhongshan hotel and taking the time to share your experience with us. It is a great honor for the hotel to be recognized and praised by you, the hotel is located in the city's central business district, within walking distance to Sunwen Pedestrian Street and Xingzhong Shopping Plaza, adjacent to the World Design Award-winning Qijiang Park, and the unique geographical location brings endless convenience to your travel. It is our greatest gain to be able to provide you with intimate and meticulous service and give you a good feeling of residence. Thank you again for your feedback and we look forward to your next visit!
Tang
Deluxe River-view Twin Room
Checked in Sep 2024
Family
4 Reviews
4.2/5
Very Good
Posted on Dec 24, 2024
Everything is nice, but a bit under staff at the c reception. Location is a bit remote.
Response from Property: 感謝您的分享與好評,很高興您擁有滿意的入住體驗。非常榮幸酒店能得到您的肯定和表揚,酒店位於城市中央商務區,信步可至孫文步行街及興中購物廣場,毗鄰榮獲世界設計大獎的歧江公園,得天獨厚的地理位置為您的出行帶來無盡便利。能為您提供貼心細緻的服務,給帶您美好的旅居感受是我們最大的收穫。再次感謝您的反饋,我們期待您的下次光臨!
Yeung
Deluxe River-view Twin Room
Checked in Feb 2025
Family
2 Reviews
5.0/5
Outstanding
Posted on Mar 10, 2025
Good !
Response from Property: “天空因為雲朵而美麗,山川因河流而美麗”,酒店因為你的讚美而美麗. 每一個肯定的聲音,都温暖了我們的內心.尊敬的客人, 感謝您與我們分享入住體驗。很高興知道您對我們的客房感到滿意,房間內的大落地玻璃窗將讓您盡享壯麗的岐江美景,這必定會為旅途增添一份活力和好心情。真誠期待您的下次光臨!
Guest User
Deluxe Double Room
Checked in Feb 2025
Couples
1 Reviews
4.0/5
Very Good
Posted on Mar 21, 2025
I felt happy to select this hotel especially a staff of Mary who helped me to book 2-trip of taxi while I couldn't book it myself as I haven't PRC phone number. Very appreciate her working attitudes and thanks her
Response from Property: 一座城,一段美好的回憶.感謝您的分享與好評,很高興您擁有滿意的入住體驗。非常榮幸酒店能得到您的肯定和表揚,酒店位於城市中央商務區,信步可至孫文步行街及興中購物廣場,毗鄰榮獲世界設計大獎的歧江公園,得天獨厚的地理位置為您的出行帶來無盡便利。能為您提供貼心細緻的服務,給帶您美好的旅居感受是我們最大的收穫。再次感謝您的回饋,我們期待您的下次光臨!
Guest User
Deluxe Double Room
Checked in Feb 2025
Business travelers
9 Reviews
3.7/5
Posted on Mar 22, 2025
Unacceptable buffet dishes. I stayed in Sheraton Zhongshan over a decade. I NEVER had such bad Buffet before. how come "curry fish ball" can be a dish one of the food !? you let a foreigner have your beef hotpot !? Oyster is not really fresh. Steak is daily lunch box quality. Ketcup need special order from Kitchen but not handy? Rest acceptable.
Response from Property: We sincerely thank you for your detailed feedback on the buffet at the Sheraton Hotel. Regarding the issue of the quality of the dishes you mentioned, we have had an in-depth communication with the kitchen team. We will re-examine the dish planning for the buffet to ensure that every dish meets the international five-star standard. Specific measures include: improving the procurement standards for seafood, optimizing the cooking techniques for steaks, and perfecting the arrangement of condiments on the dining table. At the same time, we will also strengthen the research on the rationality of the combination of Chinese and Western dishes to better meet the needs of guests from different cultural backgrounds.We have instructed the supervisor of the Food and Beverage Department to conduct a comprehensive review and will strengthen staff training to enhance service details. Your suggestions will help us continuously improve and enhance the service quality. We sincerely look forward to serving you again and regaining your trust with a brand-new dining experience.
Tricia Ng
Deluxe Room (2 Beds)
Checked in Feb 2025
Travel with friends
3 Reviews
5.0/5
Outstanding
Posted on Mar 16, 2025
Great location, conveniently located to the popular bridge in Zhongshan. Very nice reception staff Mary who gave us a high level floor :)
Response from Property: 親愛的客人,感謝您及家人選擇中山喜來登酒店作為您中山之旅的休憩之所。能為您和您的家人提供優質貼心的服務,帶給您美好的居住感受是我們最大的收穫。再次感謝您並期待您與家人朋友的再次光臨!
Poretskin
Deluxe Double Room
Checked in Feb 2025
Business travelers
56 Reviews
3.7/5
Posted on Mar 2, 2025
Every trip here is different. Very clean room. Comfortable bed. Very limited English television. Restaurant is not good overall. Buffet is a lot of choices but most are cold from sitting. Hotel check out was great. Tina was great at checkout.
Response from Property: 小城總有一些美好的角落,等待着我們去發現.真誠感謝您選擇入住中山喜來登酒店,並抽出寶貴時間留下點評。非常榮幸酒店能得到您的肯定和表揚,酒店位於城市中央商務區,信步可至孫文步行街及興中購物廣場,毗鄰榮獲世界設計大獎的歧江公園,得天獨厚的地理位置為您的出行帶來無盡便利。能為您提供貼心細緻的服務,帶給您美好的旅居感受是我們最大的收穫。再次感謝您的回饋,我們期待您的下次光臨!
Guest User
Deluxe Double Room
Checked in Sep 2024
Family
4 Reviews
4.0/5
Very Good
Posted on Oct 28, 2024
Staff from front desk is very nice. View from room is good.
Response from Property: Thank you very much for choosing to stay at sheraton zhongshan hotel and taking the time to share your experience with us. It is a great honor for the hotel to be recognized and praised by you, the hotel is located in the city's central business district, within walking distance to Sunwen Pedestrian Street and Xingzhong Shopping Plaza, adjacent to the World Design Award-winning Qijiang Park, and the unique geographical location brings endless convenience to your travel. It is our greatest gain to be able to provide you with intimate and meticulous service and give you a good feeling of residence. Thank you again for your feedback and we look forward to your next visit!