Guest User
August 20, 2022
This is the worst Vienna hotel I have ever stayed in. Ctrip obviously upgraded the room type when booking, but the front desk said that only the official website of Vienna can be upgraded. She didn't agree until I showed her the Ctrip reservation page
I hope the room is close to the parking lot inside, but she said that there are only ones close to the main road now, and there are very few parking spaces outside, which means that there must be a lot of rooms left. Besides, I have lived in a room close to the inside, and I am quite satisfied. After repeated requests to the front desk, I reluctantly gave a room near the parking lot inside.
The sound insulation of the room is very poor, I can hear clearly what the people in the next room say
The service attitude and professionalism of this Vienna hotel cannot meet the standard of a qualified hotel at all. I suggest that Ctrip remove this hotel, otherwise there will be guests who will be cheated
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