MGM RESERVE HOTEL ZHUHAI

I had the pleasure of experiencing the Zhuhai Xiangshan Hotel, MGM Huafu during New Year's Day, and it was truly a five-star experience. Tucked away down a discreet, tree-lined road, the entrance features a sophisticated, understated lobby instead of an ostentatious canopy. The enthusiastic concierge team meticulously assisted guests from their cars into the lobby and took care of their luggage. The lobby resembles a study, with a double-height ceiling and bookshelves extending from floor to ceiling. Old Zhuhai photographs and Lingnan wood carvings are artfully interspersed. Instead of a cold, conventional check-in counter, there are two rosewood desks and a large executive desk. After the staff skillfully completed the check-in process, a dedicated team member escorted us to our room. This stay was exceptional. We experienced both the Lakeside Hidden Pool Villa and the Kids' Fun Courtyard Family Room. Since the family room was fully booked initially, the butler promptly adjusted our reservation the next day. First, about the villa. The room was in the standalone 'Huafu' building. As soon as the door opened, the smart curtains automatically drew back, revealing the lakeside courtyard. The minibar was well-stocked with various beverages, chocolates, and a Nespresso machine, ensuring every aspect of our stay was meticulously catered for. The next day, we moved into the family room, located in a separate area next to the gym, requiring key card access. This family room immediately won over my child. Entering the guest area, you're greeted by a double-layered window. Fluffy cloud plush toys were neatly arranged on the bed, and the exclusive children's amenities were even more exquisite than mine: Appelles mini green box toothbrushes – truly an Appelles showcase. The hotel is fully equipped, from the gym and heated pool to the two daily intangible cultural heritage handicraft activities. Your stay is packed with things to do, ensuring you're never idle. The gym is the best I've ever experienced; every piece of equipment is meticulously maintained and looks brand new. Towels and bottled water are readily available, and they even provide headphones. Throughout our stay, Butler Angie provided continuous service. Their service is genuinely the most perfect I've experienced in any hotel in China. From pre-arrival transportation and daily weather reminders to service feedback, responses were instantaneous. They even helped deliver takeout countless times. When we requested room essentials, before I could even put down my phone, a staff member was already delivering them. It truly gives you a sense of home when you're away, with every need meticulously taken care of. During our stay, Mr. Zheng from the concierge team took care of everything, from shuttling to the villa area, delivering luggage to the room, transferring luggage, and taking luggage to the parking lot. His service was swift and incredibly polite, making you feel almost embarrassed by how well you were looked after. True five-star service isn't about gilded extravagance; it's about simmering the slow pace of Lingnan, the essential oils of Australia, and the human touch of old Zhuhai, all together in a 'Huafu' clay pot. Slowly brewed over a gentle flame, it culminates in one phrase: "Welcome home." I look forward to sharing another holiday with Huafu next time.

Facilities: Very new and perfectly consistent with the hotel's Chinese garden design, absolutely beautiful. The Chinese restaurant deserves special praise, the food is delicious. The hotpot and Western dishes also use high-quality ingredients, highly recommend. Hygiene: Excellent. There's a thoughtful turndown service in the evening. Environment: The Chinese garden design is stunning, grand and elegant. It's a great spot for photos, especially if you're wearing traditional Chinese clothing. Service: The front desk service was incredibly attentive. They proactively upgraded us to a villa, arranged shuttle services, and even helped deliver our takeout. Special thanks to Sally, Yamy, and Crystal for their thoughtful service, which made my family and me feel right at home. Overall, it was a very pleasant family trip. I plan to bring my family back next summer to experience the duplex villa. This is definitely one of the top hotels to experience MGM's excellent service.

Excellent stay with great service. The hotel's public areas are super photogenic, perfect for Instagram! We specifically chose this hotel to celebrate my birthday, and they provided a special birthday surprise. My husband and I had a perfect weekend getaway. What a delightful trip!

This time, I stayed at the hotel with my family, and overall, it was a great experience. The hotel lobby is bright and spacious, with a simple and modern design. The check-in process was smooth and efficient. The room arrangements were thoughtful, with complete and practical amenities like bathtub liners. The mattress was just right—neither too soft nor too hard—and the pillows offered excellent support, ensuring a good night's sleep. The dining experience was also very good. The breakfast buffet offered a wide variety of options, from hot porridge and side dishes to Western pastries, catering to different tastes. For dinner, we tried the hotel's Chinese restaurant; the steamed fish and stir-fried seasonal vegetables were cooked perfectly, with a light flavor suitable for the whole family. The service details were commendable; the staff proactively asked about our children's needs and promptly provided relevant items. Overall, the hotel demonstrated reasonable planning and consistent execution in every aspect of a family trip—from accommodation comfort and dining experience to entertainment facilities. It was a reassuring choice for our vacation.

This hotel, nestled by the mountains and water, boasts an impressive design that's perfect for photos. The rooms are comfortable and spacious, with a thoughtful and practical layout. The butler contacted us in advance, provided a detailed introduction to all the hotel's services and facilities, and made reservations as requested. Many thanks! The several restaurants each have their own unique charm, and all were absolutely delicious 😋. The travel photography service was also incredibly professional and thorough. All in all, we had a particularly delightful New Year's Day!