Hyatt Place Zhuhai Jinshi

Hyatt Place Zhuhai Jinshi Reviews

Hyatt Place Zhuhai Jinshi

No. 988 Qianhe North Road, Xiangzhou District, Zhuhai, Guangdong, ChinaView Hotel Details
Hyatt Place Zhuhai Jinshi
Hyatt Place Zhuhai JinshiHyatt Place Zhuhai JinshiHyatt Place Zhuhai Jinshi
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Hyatt Place Zhuhai Jinshi Guest Reviews

4.7/5
Outstanding
938 Reviews
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(938)
Positive reviews(919)
Reviews with photos/video(218)
Delicious breakfast(154)
Large rooms(58)
Friendly front desk staff(39)
Loved the view(32)
Great swimming pool(30)
Delicious buffet(14)
Stayed multiple times(12)
Has an infinity pool(5)
Negative reviews(19)
Yuen26
Standard Room (2 beds)
Checked in Aug 2024
Family
4 Reviews
4.2/5
Very Good
Posted on Aug 6, 2024
great service and they have upgraded the room to upper floor for us . One disadvantage is that they don't have connecting room.
Response from Property: Dear guest, thank you for choosing to stay at the Hyatt Place Zhuhai Jinshi and sharing your valuable stay experience with us. We are honored to provide you with the highest quality service. We warmly welcome you to choose our Zhuhai Jinshi Hyatt Jiaxuan Hotel again, whether for business or travel! Sincerely looking forward to your next visit!
Manuelvv
River-view Queen Room
Checked in Jul 2024
Family
14 Reviews
4.0/5
Very Good
Posted on Jul 31, 2024
The hotel is nice and has some nice features. The staff is a little bit young and unexperienced. And wear an outfit that looks 3 sizes too big, but are friendly. The room was spacious with a good bed and large shower overlooking the river. Unfortunately our bathroom had a little bad smell, but that was a small thing. The breakfast has a good variety of options, but misses some things like good yoghurt and honey. And could do with a proper coffee machine. An other small remark is the terrible lighting in the breakfast area, which makes it feel a cheap place. The hotel has an outdoor swimming pool, which is great, but unfortunately misses a sauna and hot tub. The girl providing towels at the pool seemed more interested in her phone than in any guests. A bonus was a pool table. There is also a gym, but that has seen better days. But compared to other hotels and taking into account the price, it is a very affordable option.
Response from Property: Dear guest, thank you for choosing to stay at the Hyatt Place Zhuhai Jinshi and sharing your valuable stay experience with us. We are delighted to hear that you found our hotel nice and appreciated the spacious room with its lovely view of the river. We sincerely apologize for the issues you encountered during your stay. Your comments are invaluable, and we will address these concerns with our team to ensure a more pleasant experience for future guests. While we are glad to hear they were friendly, we recognize the importance of experience and professionalism.We will provide additional training and support to our team to enhance their skills and service delivery. Regarding breakfast, we are always looking to improve our offerings. We are pleased that you enjoyed the outdoor swimming pool and the pool table. We understand how important these amenities can be for our guests' relaxation and enjoyment. Thank you again for sharing your thoughts with us. We value your insights and hope to welcome you back in the future, where we can provide you with an even better experience. Warm regards, Hyatt Place Zhuhai Team
Guest User
River-view Queen Room
Checked in Jul 2024
Family
5 Reviews
4.5/5
Great
Posted on Jul 17, 2024
The swimming pool is very clean with a very nice view facing the river. However, it is closed between 12 to 2pm. It is normally not found in other hotels for noon time closure. In addition, I recommend there should be clothes dryer inside the changing room next to the pool. Overall, the room and breakfast are all good standards.
Response from Property: Dear guest, thank you for choosing to stay at the Hyatt Place Zhuhai Jinshi and sharing your valuable stay experience with us. We're thrilled to hear that you enjoyed our clean swimming pool and the beautiful river view it offers. We appreciate your suggestion of having a clothes dryer in the changing room next to the pool and will definitely consider it for future improvements. It's great to know that you were satisfied with the room and breakfast. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're glad we met your expectations in these areas. Your feedback is invaluable to us as we continuously strive to enhance the overall guest experience. Thank you for choosing Hyatt Place Zhuhai, and we look forward to welcoming you back in the future for an even better experience. If you have any additional feedback or suggestions, please don't hesitate to contact us. Warm regards, Hyatt Place Zhuhai Jinshi.
Guest User
Standard Room (2 beds)
Checked in Nov 2024
Travel with friends
22 Reviews
5.0/5
Outstanding
Posted on Nov 23, 2024
Very good value. Spacious room and beds. Great breakfast. Will recommend to friends.
Response from Property: Dear guest, thank you for choosing to stay at the Hyatt Place Zhuhai Jinshi and sharing your valuable stay experience with us. We are thrilled to hear that you found great value in our accommodations and enjoyed the spacious room and beds. Our team works hard to create a comfortable environment for our guests, and it's rewarding to know that we succeeded in making your experience enjoyable. We are especially glad that you loved our breakfast offerings. We strive to provide a delicious and varied selection to start your day right, and it’s fantastic to hear that it met your expectations. Your recommendation to friends means a lot to us, and we truly appreciate your kind words. If you have any suggestions for how we can make your next visit even better, please don’t hesitate to share. We are always looking for ways to enhance our guests' experiences and ensure that every stay is memorable. We look forward to welcoming you back to Hyatt Place Zhuhai in the future! Warm regards, The Hyatt Place Zhuhai Team
Guest User
Standard Double Room
Checked in Aug 2024
Couples
7 Reviews
5.0/5
Outstanding
Posted on Sep 4, 2024
This hotel is super convenient, spacious and clean at really great value. Our entire checkin and stay experience was wonderful and Michelle was particularly helpful and patient in accommodating to our needs and sorting out our membership issues. I've just made a booking for another visit this weekend!
Response from Property: Dear guest, thank you for choosing to stay at the Hyatt Place Zhuhai Jinshi and sharing your valuable stay experience with us. We are thrilled to hear that you found our hotel to be super convenient, spacious, and clean, and that you felt you received great value during your stay. It's wonderful to know that your check-in experience and overall stay were wonderful, and we are especially pleased to hear that Michelle was able to assist you with your needs and membership issues. Our team is dedicated to providing exceptional service, and it's always rewarding to hear when their efforts make a positive impact on our guests' experiences. We are delighted that you have already made another booking for this weekend! We look forward to welcoming you back and ensuring that your next stay is just as enjoyable. If there is anything specific you would like us to prepare for your upcoming visit, please do not hesitate to let us know. Thank you once again for your kind words and support. We can't wait to see you again soon! Warm regards, Hyatt Place Zhuhai Team
PKLau
Standard Room (2 beds)
Checked in Sep 2024
Family
21 Reviews
5.0/5
Outstanding
Posted on Nov 2, 2024
Stayed at this hotel for many times. Great location. Good services. Nice place to stay.
Response from Property: Dear guest, thank you for choosing to stay at the Hyatt Place Zhuhai Jinshi and sharing your valuable stay experience with us. We are honored to provide you with the highest quality service. We warmly welcome you to choose our Zhuhai Jinshi Hyatt Jiaxuan Hotel again, whether for business or travel! Sincerely looking forward to your next visit!
Hon Wai
Standard Double Room
Checked in Nov 2024
Business travelers
73 Reviews
4.0/5
Very Good
Posted on Nov 14, 2024
Very good location, warm service, clean room, will come back again.
Response from Property: Dear guest, thank you for choosing to stay at the Hyatt Place Zhuhai Jinshi and sharing your valuable stay experience with us. We are thrilled to hear that you enjoyed our prime location, warm service, and the cleanliness of your room. It’s always our aim to create a welcoming and comfortable environment for our guests, and your kind words affirm that we are on the right track. We truly appreciate your recognition of our team's efforts to provide warm and attentive service. Each member of our staff is dedicated to ensuring that every guest has an enjoyable experience, and it’s rewarding to know that their hard work made a positive impact on your stay. We are also glad to hear that you found your room to be clean and comfortable. Maintaining high standards of cleanliness is a top priority for us, and it’s heartening to know that it contributed to your overall satisfaction. We would be delighted to welcome you back on your next visit to Zhuhai. Should you have any special requests or preferences for your next stay, please feel free to let us know in advance, and we will do our best to accommodate you. Thank you once again for your kind words and for choosing Hyatt Place Zhuhai. We look forward to seeing you again soon! Warm regards, The Hyatt Place Zhuhai Team
Anonymous User
Standard Room (2 beds)
Checked in Dec 2023
Couples
5 Reviews
3.7/5
Posted on Dec 25, 2023
Ms Kitty Chen serving at the reception desk is very helpful and friendly to us. She is definitely the one who made me to stay in this hotel again when I visit Zhuhai next time.
Response from Property: Dear guest, thank you for choosing to stay at the Hyatt Place Zhuhai Jinshi and sharing your valuable stay experience with us. We truly appreciate your kind words and are delighted to hear that Ms. Kitty Chen from our reception desk provided you with exceptional service during your stay.thank you for choosing Hyatt Place Zhuhai. We greatly appreciate your feedback and we hope to have the pleasure of serving you again soon. Warm regards, Hyatt Place Zhuhai
LS Neo
Standard Double Room
Checked in Feb 2024
Couples
2 Reviews
3.7/5
Posted on Apr 18, 2024
Fair location but good service from front desk
Response from Property: Dear guest, thank you for choosing to stay at the Hyatt Place Zhuhai Jinshi and sharing your valuable stay experience with us. We are honored to provide you with the highest quality service. We warmly welcome you to choose our Zhuhai Jinshi Hyatt Jiaxuan Hotel again, whether for business or travel! Sincerely looking forward to your next visit!
Yuen Wan
River-view Queen Room
Checked in Oct 2023
Couples
3 Reviews
5.0/5
Outstanding
Posted on Oct 14, 2023
The overall stay experience has been excellent. Front office staff was polite, helpful and caring. During my 3D2N stay, we had breakfast for only one per day in my package. The Front Office gentleman proactively offered us 4 breakfast coupons instead of 2. That nice surprises really cheered us up. In the first morning, my parents came visit us and we had breakfast together. I requested to use up all the 4 coupons in one day and the lady at the restaurant flexibly allowed me to do so. When FO gentleman greeted us and knew about that, he handed 2 more coupons to us for our next morning use. My hubby and I were so impressed. The whole stay experience just couldn't be better. The room was spacious and clean while the view was wonderful. Every staff we met were very polite and cheerful. We returned to the hotel late on the second night and asked whether we could check out late. Another young lady and gentleman Wellin and Leo at the reception were so thoughtful to arrange late check out till 3pm. So many extra miles by so many staff we met there. We would definitely choose this same hotel in our next visits.
Response from Property: Dear valued guest, Thank you for taking the time to share your excellent stay experience at Hyatt Place Zhuhai. We are thrilled to hear that you had such a memorable and enjoyable time with us. We are truly proud of our front office staff who went above and beyond to ensure your stay was exceptional. Their politeness, helpfulness, and care are qualities that we strive to provide to all our guests. It is wonderful to know that our team's proactive approach in offering you extra breakfast coupons brought you such joy and surprise. We are delighted that you were able to enjoy breakfast with your parents and that our restaurant staff accommodated your request to use all the coupons in one day. We are also pleased to hear that our team, including Wellin and Leo at the reception, were able to arrange a late check-out for you until 3pm. Going the extra mile for our guests is something we take great pride in, and we are glad that we could make your stay even more convenient and comfortable. Your kind words regarding the spacious and clean room, as well as the wonderful view, are greatly appreciated. We strive to provide a comfortable and relaxing environment for all our guests, and we are delighted that we met your expectations. Thank you for choosing Hyatt Place Zhuhai, and we are honored to be your hotel of choice for your future visits. Our entire team looks forward to welcoming you back and providing you with another exceptional stay.
pxxxxxlps
Standard Double Room
Checked in Jul 2024
Travel with friends
2 Reviews
4.2/5
Very Good
Posted on Sep 21, 2024
Hotel was new, bed were comfortable and clean. Location is not bad.
Response from Property: Dear guest, thank you for choosing to stay at the Hyatt Place Zhuhai Jinshi and sharing your valuable stay experience with us. We are honored to provide you with the highest quality service. We warmly welcome you to choose our Zhuhai Jinshi Hyatt Jiaxuan Hotel again, whether for business or travel! Sincerely looking forward to your next visit!
babyprotector
River-view Queen Room
Checked in Mar 2024
Family
1 Reviews
4.5/5
Great
Posted on May 18, 2024
Breakfast is OK. Son enjoyed it very much. room is clean and the location has easy access to city.
Response from Property: Dear Sir/Madam. Thank you for your supporting to Hyatt Place Zhuhai Jinshi, and also thank you for your comments. We sincerely look forward to your visit again.
Guest User
River-view Twin Room
Checked in Jun 2024
Family
21 Reviews
5.0/5
Outstanding
Posted on Jul 20, 2024
Big room. You can have your delivered food at its restaurant
Response from Property: Dear guest, thank you for choosing to stay at the Hyatt Place Zhuhai Jinshi and sharing your valuable stay experience with us. We are honored to provide you with the highest quality service. We warmly welcome you to choose our Zhuhai Jinshi Hyatt Jiaxuan Hotel again, whether for business or travel! Sincerely looking forward to your next visit!
Guest User
Standard Room (2 beds)
Checked in Oct 2023
Family
7 Reviews
4.5/5
Great
Posted on Oct 6, 2023
Very good view and good staff, excellent hotel. Will come again.
Response from Property: Dear valued guest, Thank you for taking the time to share your positive experience at Hyatt Place Zhuhai Jinshi. We are thrilled to hear that you enjoyed the stunning view and encountered friendly and helpful staff during your stay. Providing excellent service and ensuring our guests have a memorable experience is our top priority. We appreciate your kind words and are delighted to know that you had such a wonderful time at our hotel. It is always our pleasure to create a comfortable and enjoyable environment for our guests. Your satisfaction is the best reward for our hardworking team. We would be absolutely delighted to welcome you back to Hyatt Place Zhuhai in the future. Our team is dedicated to providing exceptional service and ensuring that every aspect of your stay is perfect. Whether it's the breathtaking view or the warm hospitality, we strive to exceed your expectations every time you choose to stay with us.Thank you once again for your kind words and recommendation. It was a pleasure to have you as our guest, and we look forward to serving you again soon.
Anonymous User
Standard Double Room
Checked in Jan 2024
Couples
10 Reviews
4.0/5
Very Good
Posted on Jan 21, 2024
Overall room is good and convenient. Breakfast is good also. Only pillow is too soft and not good to support
Response from Property: Dear guest, hello!thank you for choosing to stay at the Hyatt Place Zhuhai Jinshi and sharing your valuable stay experience with us. Buckwheat pillows and latex pillows are always available at the hotel. We look forward to your next stay and hope that Hyatt Place Jingshi Zhuhai will be your first choice whenever you arrive in Zhuhai.