As a semi-old hotel opened in 2018, the bathroom facilities are very well-maintained. The pool is also nice, with good views and clean. Breakfast is standard. The executive room is spacious and grand. However, the details are quite disappointing. Many of the welcome fruits were rotten – a plate of dark, mushy longans, some already separated from their stems, with the flesh starting to turn white and rot, and others with black spots all over their skins. They really shouldn't bother sending such a fruit platter; it lacks both aesthetics and quality. It causes nothing but annoyance and certainly doesn't feel welcoming; it's more like a deterrent. Only when writing this review did I realize that the executive room package I purchased stated that a late checkout until 4:00 PM was possible. My return flight was late that evening, and I was traveling with a child, so I requested a late checkout. I was told the latest I could extend was until 2:00 PM. Firstly, I blame myself for not carefully checking the benefits at the time of purchase. Secondly, I never expected to encounter such a situation; usually, when the occupancy rate isn't particularly high, late checkouts are extended to the maximum allowed time. This reminds me of my last stay at an InterContinental, where the welcome fruit platter wasn't provided, and I received a confused response, saying it's only available upon check-in, not that evening. It almost made me laugh; was I supposed to sleep on the street that night? InterContinental's service is really becoming more superficial and dishonest. The room phone was broken, and the power outlet next to it was also broken; my phone would charge for a few minutes and then disconnect itself. Being alone in the room, I needed a children's bathrobe but couldn't call out. I had to find the hotel's front desk number through Trip.com.
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