Hengqin Bay Hotel is more premium, adult and tranquil than Chimelong's other more mass market and child-focused Penguin or Circus Hotels. My parents and I had a flawlessly wonderful time. We were kindly upgraded into an Executive Suite on 19/F, and were thus extremely well taken care of in-person by their Elite Club team on 18/F. The Elite Club team helped us personally with all dynamic trip bookings, including Ocean Kingdom park, Circus entertainment and daily restaurant (breakfast, dim sum lunch) bookings, even ordering our 7-seater transfers to and from both Macau and Hong Kong. Their Executive Suites offered incredible ocean views from their expansive balconies, and I could wake up to sunshine through their sheer curtains, as well as the sound of bird calls and dolphins echolocating from the downstairs lagoon, while waking up in the morning in a giant bed, with spacious bathrooms and tub, study desk and living room. The room was well stocked with Arpeggio coffee capsules and a Nespresso machine, assorted Dilmah teas, electric kettle, both Western + Chinese teaware and bottles of mineral water. We were able to also take transportation, e.g. wooden canal boats and golf carts, to explore both fellow Circus and Penguin Hotel restaurants, and daily activities, e.g. circus performances, penguin experience buffet dinner. Their breakfast buffet was in a restaurant filled with aquariums, with a huge selection of Western and Chinese hot and cold options, as well as fruit. For lunch, we had delicate and tasty novelty dim sum, such as sea urchin soup wontons, with sunny panoramic views overlooking the hotel and ocean. The swimming pool areas were most crowded and chaotic with noisy children and parents renting floaties and playing in the foam party sections, but if you are just looking for a shady, quiet cabana for rest and relaxation, you were able to find that too in the side sections. We also enjoyed free afternoon teas with sandwiches, fruit, panna cottas and cakes at the 18/F Elite Club. You were also able to buy a wide selection of Chimelong Ocean Kingdom souvenirs and swimwear at the Hotel's retail stores. Altogether a lovely stay and guest experience, that went off without a hitch!