Hehehehaha2017
August 13, 2021
The hotel is surrounded by mountains, facing south and north, and a small river passes through the hotel. The scenery is excellent, and the various characteristic buildings make the hotel a place for Internet celebrities. Compared with the beautiful scenery, the hotel’s service is really unsatisfactory, and there are many areas that need to be improved and improved: 1. On the day of check-in, I received a fixed number in Shanghai before leaving home. A young man claimed to be a hotel butler. And in the name of providing better service, it requests to provide mobile phone contact information. I told him to contact him after check-in. I ended the call and didn't see any housekeeper until I left the hotel. If it is really a butler service, the original intention is good, but it is best to wait for the guest to check in before asking for the contact information, or simply not to provide this service, the anticlimactic service really makes the guest experience poor. 2. Check in at the front desk. The front desk didn't even inform where the most basic meals are to be eaten, breakfast time, etc., so the initiative was not strong. 3. Check in at the front desk and take the park vehicle to the door of the room. What is oncoming is that a pile of cleaned up garbage has not been taken away at the door. Open the door, a musty smell rushes towards you, refreshing your heart. The weather was good before I came here, but I can imagine how humid it is. The room has been filled with musty smell for the next few days. Is it difficult for a hotel to put a dehumidifier in the room? Or put an aromatherapy diffuser to cover up the musty smell. Looking closer, there is still a silver jewelry left by the last guest on the bedside table, and there is an uncleaned plastic sheet under the bed. It shows the cleaning service level of the hotel. 4. It is a one-bedroom villa with mountain view. The area is a medium-sized room, and the price is medium to upper. Actually, when you open the window, you can see the roof of the front row. After seeing a lonely one, I really feel that the price is not worth it. The sofa in the room is hard and uncomfortable at all. 5. There is no cell phone signal in the room. My mobile, China Unicom, and China Telecom have three numbers. Except for Telecom, which has 2 cells, the other two numbers have no signal. But the wifi signal is ok. 6. There are no commercial facilities around the hotel. Are you hungry when you open it? The nearest delivery address is 20 kilometers away from the hotel, and the nearest gas station is about 15 kilometers away. In a two-way two-lane area with a speed limit of 60 kilometers, it means going It may take about half an hour to drive around to eat and gas, let alone shopping malls and supermarkets, no. 7. Hotel dining is average. The restaurant price is 5 yuan for a steamed bun and 68 yuan for a bowl of noodles. It's not that I can't afford it, but I feel a little bit bullied. There are very few places to eat in the surrounding area. There is a yurt restaurant nearby, and everyone commented that the price is not cheap. The waiters in the hotel restaurant were also recruited temporarily. They wore green, black, white work clothes, suits, and casual wear. The breakfast was crowded, and it was almost full of guests from 8 to 9 o'clock. Under the current special circumstances, I am really worried. 8. The room facilities are not humane enough. There are no hooks for hanging clothes in the bathing area. There is only a box of tissues in the whole room. A box of tissues and a trash can in front of the vanity is the minimum, but there are none here. There is no makeup mirror in front of the vanity. 9. There are not many places to play in the hotel. There is nothing but a swimming pool. The cute pet paradise mentioned in the introduction does not even see a pet fur. When there was a horse farm, I saw someone riding a horse. There is a grass field where you can fly kites when the weather is good. The kayak in the hotel’s small river can be paddled within 100 meters. After a heavy rain, the river was so turbulent and turbulent that it was impossible to paddle. There is also a slide, a swing, a seesaw, nothing else. 10. Originally planned to stay for three nights, I finally felt that I could not adapt to the environment here. I checked out early and the front desk was not familiar with the check-out refund process. I needed to wait for financial processing, which took 3-5 working days. I used a credit card at the beginning, so it shouldn't be so troublesome. In short, by the time this review was posted, I had left the hotel for 3 days and still had not received a refund, and no hotel staff contacted me. Professionalism is really questionable.
In short, apart from the unique scenery and house exterior design, the hotel's services and facilities are average. I hope that the hotel can improve the service level, allowing more repeat customers to check in and recommend it to friends. For now, there is really much room for improvement.
Original TextTranslation provided by Google