The front desk service was quite good, pretty much accommodating every request. However, it's an old hotel, so the facilities are outdated and not well-maintained. There's only one dark, antiquated elevator in the entire hotel, and the no-smoking policy isn't strictly enforced. The breakfast area is tiny, with most of it reserved for wedding companies.
Also, I have no idea what the designer was thinking, but if they'd put even a tenth of the thought into the room design as they did the public areas, the current room layout wouldn't exist: the bed and the washroom area are separated by just a thin, sheer white curtain. If one person gets up early to use the toilet or wash their hands, everyone else is forcibly woken up. There's no fridge in the room, just a mini-cooler that keeps things at around 15 degrees Celsius – I don't see the point of its existence. And in my room, the cooler reeked of leftover food when opened... it was disgusting. It was later taken away by a staff member, who was also quite disgusted by the smell when she opened it.
I guess the hot spring area didn't anticipate the number of guests during the holiday, as the staff looked exhausted and tired, but they were certainly dedicated, with one young guy constantly busy. What I found most unbearable was... shouldn't the front desk give a heads-up about guests with obvious skin conditions (like the one in the picture)? Especially since most of the clientele are families with children. There were no bathrobes in the room; you had to ask staff for them. The family-friendly design elements were mediocre – a small tent and a few cushions, that's it. The room service felt very down-to-earth, like a friendly aunt from next door, but also seemed to be wary of being bothered, constantly asking when we were checking out...
Overall, 3 stars, can't give it more.
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