1. First of all, it claimed that it was pet-friendly and dogs could be brought into the B&B. However, after we took the dog there, when we went upstairs, we were told that the dog must be caged when entering the room. We are indeed in a cage, but we should not be talked to in a dog-disgusting tone because of this arrangement. Our dog peed in the lobby on the first floor, and we actively wiped it with paper towels, but the boss still complained, saying that he hated dogs peeing indiscriminately. As a pet-friendly hotel, we, as dog owners, had a good attitude in dealing with it. Under the circumstances, why do you still say this? Moreover, we paid 50 yuan for the cleaning fee. Since we paid the money and cleaned the dog’s things ourselves, why do we still have to listen to the boss’s complaints even though it’s like this? Is this a pet-friendly hotel or a pet-specific hotel?
2. We booked a room for 6 people, but we were only given 2 toothbrushes at the beginning. When we asked the B&B owner, he said I put 4 toothbrushes. She expressed distrust. Then I asked to bring three toothbrushes, and she kept emphasizing to us that the room was for 4 people. Normally, if you have a child, you don't need to bring an extra toothbrush. Then he took out two and gave me two. I stressed that there were 5 of us and I wanted to give one more, so she reluctantly took out another.
3. There was municipal construction next to the B&B in the morning, but the B&B did not inform in advance that there would be construction in the morning, which greatly affected your rest. I called my boss, and she said on the phone that you should all get up at this time (8-9 o'clock). Failure to solve the noise problem should be a timely apology, rather than sarcastic to the customer for not getting up before 9 o'clock.
4. When you open the door for business, it is written in the hotel details that dogs are allowed in. If you ask me to pay, I have no problem, but you must at least provide the service you deserve, instead of being weird all the time.
I chose this B&B after looking at pet-friendly hotels, but the experience was really bad. I couldn't feel the welcome to pets and the respect for customers! Bringing a pet does not mean you are inferior to others. If you can't create a pet-friendly situation, just don't do it. Don't pick up the bowl to eat or put down the bowl to curse*.
In addition, two videos are attached: one of cockroaches that suddenly appeared while taking a shower, and one of the construction video around 8 o'clock in the morning.
Original TextTranslation provided by Google