WoodSpring Suites St Louis St Charles

It was a horrible hotel. It had a smell I informed the staff my toilet was broken on my second day they never sent anyone to fixed it. It smelled horrible and the staff came in my room unannounced I don’t know how many times just so happen my child was there when I was at work . I wish I could have got a refund

THIS IS NOT A TRADITIONAL HOTEL. It is more of a transient living place. Great for those who need it but not for regular travelers. The front desk is only open during the day and not until 9 a.m.. Although they claim to have Express Check In and Check Out, they make YOU PUT UP A $100 CASH DEPOSIT. This was not disclosed clearly in the Rules or Requirements. I received a phone call shortly before checking in. The only way to get this cash deposit back is to keep the little piece of paper receipt and wait for the front desk to be open. I had an appointment at 9 so I had to choose between being late or getting the $100 deposit back. They also do not give Choice Points even though they are listed as a Choice Hotel. Neither Orbitz, nor Choice should be listing this as a hotel available for regular travelers without huge disclosures. Avoid this place unless you need transient living arrangements.

Tude front desk staff and they require a $100 casg deposit for incidentals. Very odd for a casg deposit.

WoodSpring Suites cancelled my reservation because I didn't provide a credit card number over the phone or call back within 30 minutes (I was busy driving in the rain). They couldn't wait another 4 hours to get my credit card information along with a form of ID upon arrival like every other hotel in the world. The booking was already paid in full through *******. Really don't see the urgency. They said they also would have cancelled my reservation if I had not answered the phone call or responded to their voicemail within the allotted 30 minutes. It's obvious since I prepaid the booking they are just looking for a way to cancel the reservation, pocket the money, and give the room to someone else. They partially refunded my booking by keeping the value of first night stay even though they were the ones who cancelled on me. There are better places elsewhere. Avoid this poorly managed property.

If you want a clean, cheap place to stay, then this is for you. No bed bugs to worry about! Things were clean, but the smell of the cleaner that they use to cover the pet smells is awful. It is so strong that it made me sick, literally! The sound of dogs barking in the room above us all night didn't help either. The head of the bed was lower than the foot of the bed so, I had to sleep backwards. I placed my shirt over the pillow to mask the smell from the sheets! I was miserable before I left the next morning. The ladies that worked at the front desk were soooo nice! They were the best part about the place.

The actual stay was ok overall but I needed to check in a couple hours early and was rudely denied. I was there for business and had gotten in early. I had suitcases and there is no lobby so no where to sit. I was told I could wait outside. There was people sitting all over parking lot smoking and kept they were coming up to me asking questions. I had to go rent a car to have a place to put my luggage and wait for check in time. Also someone stole my laundry basket when I was doing my laundry.

Overall not a good experience. The hotel has awful policies, everyone has to ID regardless if you are checking in or not. Outside there are ************ just sitting around making the area less safe. The bed was cheap quality and squeaks. The shower had a shower curtain instead of glass door and for the type of shower it just makes water splash out everywhere. The tv is old quality and the place just looks run down. I would not recommend staying here unless its your last resort.

Every thing was clean nice people 0n check in .4th floor was quìte me and the bed did not get along.

Got there 45mins before check in time. I was told I had to wait till 3pm. 3pm comes, I was told the system was down and had to wait 51mins, before I was able to check in. If they had just let me check in early when the system was up. A room should have been available. I wasn't compensated for having to wait 51 more minutes, after I could have checked in. I will NEVER book this hotel again!