Loved everything about it in particular the spotless bedsheets.The hotel is clean and beautiful designed with Arabic touches. The room was huge , the floor of the room was covered completely by carpet , a small window is present and a big bed. Daily cleaning is done. There is a river in-front of the hotel which is a plus. Toilet has good size and is super clean.
Location is good , very close to the airport and you would roughly need 20 minutes to reach the center by taxi. Close by there is small mall and loads of restaurants across the corner.
Old town is far from the hotel. Depending on traffic maybe roughly 20 to 25 minutes. Taxis cost like 20 KM one way.
I saw two restaurants, one up for breakfast & the second located on the ground floor facing the river.
You have a beautiful river In front of the hotel. I use to sit and do my readings every morning. Breakfast fantastic. Gym & swimming pool & the spa are all up to date and excellent.
My best part was the room, the bed, the bedsheets and pillow. Super super clean . I stayed in 4 top luxurious hotels in Bosnia but Malak’s cleanliness is the top. Unfortunately the hotel will not provide you with iron but they do have laundry services.
Customer service is just acceptable. Above all what was important to me personally “the room that gave me the feeling I’m at home” . Highly recommend you to book the hotel you won’t regret it.
Hotel near Mostar Old Town,Mostar100% of visitors choose this area
AAnonymous User2024.07.09
The location of the hotel is very good. It's very close to the ancient town. It's only a few minutes' walk away. There's a bus stop next to it. It's very convenient to go anywhere. It's clean and sanitary. It has two beds.
Location excellent
Rooms big & perfect
Big windows with excellent view
The rooms are covered with carpet
Bedsheets clean
Towels I didn’t use none so can’t say anything
Daily clean is done
Everything is around you
The best part is you have a big mall next to you & also a tram that takes you direct to the old town.
Swimming pool & spa amazing
My only concern is the breakfast time & the service that is provided Customer . Service is 0. It needs to be improved & staff need to be well trained & understand what is customer service. Otherwise its a place to be.
Check-in is at 2 PM, so don't arrive too early. You can walk to Mostar's Old Bridge from the hotel; I personally didn't find it too far. The hotel's partner restaurant was just okay; the squid fried rice I ordered was a bit on the salty side. The front desk can arrange a taxi to the airport for around 30 Euros, but note it's cash-only. The room itself was very spacious, and the bathtub was extremely comfortable. Breakfast was a standard Western buffet, which for a Chinese guest, was just 'acceptable' rather than exceptional.
The hotel was nice, the bedroom was nice and very clean.
But the amenities were quite basic for a 5 stars hotel, the swimming pool/spa area was very poorly managed with staff not paying much attention and parts closed and quite poor quality.
Overall it was a good stay but it could be easily improved.
Hotel near Mostar Old Town,Mostar100% of visitors choose this area
GGuest User2024.08.18
What a wonderful accommodation in Mostar. Staff really went above and beyond to assist us. The room was large, with a huge TV that I felt bad for not making use of. Good locatiion next to the crooked bridge in Mostar with a nice view from the restaurant at night. Part of the reason we booked this hotel was the high reccommendation of the restaurant and it did not disappoint. The food was exquisite and one of the best meals on our trip. The lamb was especially delicious. Best restaurant and best hotel in Mostar. My only regret is that we didn't spend longer here.
The room is large, the hotel is in a good location, the price is moderate, the breakfast is rich, there are free gym facilities, the overall stay experience is good, and it is recommended for business travel.
Nice hotel. Well located in Sarajevo Old Town. Within walking distance of most of the main attractions. Room was a bit noisy, due to close proximity to the main road and I was unsure if people could look in my window from the road as I was only on the first floor. Room was also a little dark due to the common trend in hotels now to not have a central light in the middle of the room. Breakfast was quite good in the morning with a large selection. Staff were helpful and easy to arrange a taxi to and from the airport.
The location is perfect and the room is nice but needs some tlc and general maintenance. Fan, hairdryer, aircon, toilet seat, door handle, window were broken. The bed was comfy but 2 very clear singles pushed together so would fall down the gap. The restaurant below plays music until 11pm which you can hear and could smell cigarette smoke in our room (even with the windows closed). The staff were very nice and friendly.
Hotel near Mostar Old Town,Mostar100% of visitors choose this area
GGuest User2024.08.18
Good location in the busy Old Town of Mostar but close to the entrance so that you don't have to lug you bags through the crowds. Staff were very accommodating, especially when we had to depart early in the morning. Breakfast was a large spread of different foods and like a personal buffet. Very delicious. Only small complaint we had was that the room had a slanted ceiling that was very low on one side of the room and limited the actual space in the room.
Very Good
134 reviews
8.7/10
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per night
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MMs. TRAVELLERLoved everything about it in particular the spotless bedsheets.The hotel is clean and beautiful designed with Arabic touches. The room was huge , the floor of the room was covered completely by carpet , a small window is present and a big bed. Daily cleaning is done. There is a river in-front of the hotel which is a plus. Toilet has good size and is super clean.
Location is good , very close to the airport and you would roughly need 20 minutes to reach the center by taxi. Close by there is small mall and loads of restaurants across the corner.
Old town is far from the hotel. Depending on traffic maybe roughly 20 to 25 minutes. Taxis cost like 20 KM one way.
I saw two restaurants, one up for breakfast & the second located on the ground floor facing the river.
You have a beautiful river In front of the hotel. I use to sit and do my readings every morning. Breakfast fantastic. Gym & swimming pool & the spa are all up to date and excellent.
My best part was the room, the bed, the bedsheets and pillow. Super super clean . I stayed in 4 top luxurious hotels in Bosnia but Malak’s cleanliness is the top. Unfortunately the hotel will not provide you with iron but they do have laundry services.
Customer service is just acceptable. Above all what was important to me personally “the room that gave me the feeling I’m at home” . Highly recommend you to book the hotel you won’t regret it.
GGuest UserWhat a wonderful accommodation in Mostar. Staff really went above and beyond to assist us. The room was large, with a huge TV that I felt bad for not making use of. Good locatiion next to the crooked bridge in Mostar with a nice view from the restaurant at night. Part of the reason we booked this hotel was the high reccommendation of the restaurant and it did not disappoint. The food was exquisite and one of the best meals on our trip. The lamb was especially delicious. Best restaurant and best hotel in Mostar. My only regret is that we didn't spend longer here.
JJJGGCCRRWe needed to stay somewhere close to the Sarajevo train station, and Hotel Grand is perfectly located just a short walk away (5-10 minutes). The staff was friendly and even prepared a small breakfast bag for us since we were leaving so early. However the room itself was rather bare-bones, and the shower drain was clearly clogged leading to a lot of flooding. There were exposed electrical wiring in the room and the hallways smelled a bit like an ashtray. Was okay for the money, but not really recommended.
SScorpio1122No matter the room or the public bathroom, the hygiene is very clean. The location of the hotel is also very good, just in front of the Pigeon Square. There are many trams stopping in front of the door. Walk about 200 meters is the starting point of the 31E bus, you can take this bus to the East Sarajevo bus station, there is a long-distance bus to Belgrade. The guy at the front desk was a bit displeased and impatient about my poor English, but he still patiently slowed down every sentence and repeated it twice to make sure I understood? .
AAnonymous UserThe location of the hotel is very good. It's very close to the ancient town. It's only a few minutes' walk away. There's a bus stop next to it. It's very convenient to go anywhere. It's clean and sanitary. It has two beds.
SShae IslamThe hotel is in the perfect location, scenic and near restaurants, shops etc. It is walking distance to old town and a lot of the sights, like the cable car, the wooden fountain, historical mosques, city hall, eternal flame, museums, markets, etc. The hotel is super clean and the staff are incredibly friendly and knowledgeable. The room itself was huge, bed was very comfortable, bathroom was fantastic, you’re given toiletries and tea, coffee etc. Breakfast each morning was fresh and tasty, buffet style with a variety of juices and coffees/teas, ate so much! Used the sauna which is free and you book sessions with the reception staff. Would definitely recommend this hotel and would stay there again when I visit Sarajevo Bosnia again, loved it! Thank you :-)
GGuest UserWe were in Mostar during the off season and the hotel staff Ms Lela was kind enough to upgrade our room since the room we booked was on the top floor and was very small.
It would be quite difficult to carry a luggage up the stairs as they did not have any elevators and both my husband and I are over 60 yrs old.
The other lady on duty, Ms Elma was also very helpful in helping us to arrange for a taxi in Mostar and transport to Sarajevo.
The location was near the old town..easy access to walk to the old bridge. Near a big supermarket .
I would recommend Sinan Han . They are scheduled for some upgrading works and additional rooms so maybe there would be a elevator installed for easy access to the rooms.
GGuest UserThe room was spacious and bright, to be sure. However, the soundproofing was very poor, and conversations in separate rooms could be heard. The refrigerator's electrical hum was loud, even louder than the air conditioner, and I had to turn it off before I could fall asleep. I stayed two nights in a row, and on the first morning, I was woken by a constant, irregular snapping sound, which continued the next day. After careful observation, I discovered it was caused by the wooden floor expanding and contracting with heat. I stayed in room 106, which faced east. The air conditioner was on at night, and in the morning, sunlight filtered through the floor-to-ceiling windows onto the floor, creating a sudden, jarring sensation of heat and cold, loud enough to wake us up. We requested no cleaning during our stay, only towels and refills of mineral water, but the front desk staff told us to buy them at the supermarket, stating that they only provided one free bottle of mineral water regardless of the number of nights we stayed. They promised to change the towels, but they didn't. The front desk staff were very reserved; I couldn't tell if it was because we were Chinese, or if they were simply suffering from the aftereffects of the war, but they were often silent and distant.
GGuest UserThe apartment booked here is too cost-effective. There is a big bed and a bunk bed. We traveled with two people and could actually live in 4. And the area is much larger than the hotel. The location is near Courtyard. After we compared it, we chose a large area of apartments. Check in is when we arrive, call the housekeeper to add WeChat and guide us in. The housekeeper responded promptly and very enthusiastically. The same location is also great, you can cross the bridge to the central area by walking two intersections.
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