Good Service Recovery Improved the Stay Overall

After being upsold to a club-level room at check-in, my initial experience wasn't great. A staff member at the lobby tea bar was unfriendly, and the breakfast buffet was disappointing—no one came by to take orders for tea, coffee, or eggs. The staff seemed indifferent and almost robotic. Honestly, I’ve had a much better five-star experience at the Hilton in Jaipur! On the first morning, after a difficult night's stay, I went to the front desk and met Shreya, the duty manager. She promptly addressed our concerns, moving us to a new room after we complained about a smoke smell in what was supposed to be a non-smoking room. Additionally, we were compensated for the club lounge access. This quick response improved our stay significantly, as the staff began paying attention and making more effort to ensure we felt cared for. The lobby of the hotel is very luxurious, but the rooms feel outdated, even on the renovated 9th floor. Upon closer inspection, you’ll notice minor issues—only two electrical sockets (one of which didn’t work), no USB ports, chipped shower tiles, and scratched tabletops. Despite these flaws, the rooms were clean, the beds were very comfortable, and we managed to sleep well. However, the frosted glass bathroom light can be bothersome at night due to its brightness, as there are no nightlight options. The highlight of our stay was certainly the club lounge. It’s beautifully designed—spotless and inviting—with delicious food offerings. The twin brothers working there, Vishail and Vikesh, were absolutely fantastic. They were warm, attentive, and clearly passionate about their roles, making us feel at home. Their hospitality was a standout, and they truly added a personal touch to our trip. Special thanks must also go to Shreya for her kindness and proactive approach, which really turned our trip around. Joel, the barman, deserves a mention too—the cocktail menu is outstanding and a must-try for anyone staying at the TAJ Palace!