SHANGHAI, 14 Febuary 2020 — In light of the ongoing impact of the COVID-19 outbreak, travel restrictions come into force across Chinese mainland, causing interruptions to travel plans.
The safety of travellers is our top priority, and Trip.com offers the following cancellation provisions to customers:
1.All air tickets for the domestic travel within Mainland China made before 00:00 on 28 January 2020 with the flight boarding time after 28 January 2020, can be cancelled free of charge, if a cancelation is applied before a flight takes off.
2.All train tickets for domestic travel within Mainland China purchased before 00:00 on 06 February 2020 can be cancelled free of charge.
3.All Greater China hotel bookings with unused and unexpired check-ins made before 00:00 on 28 January 2020 for the stays between 22 January and 29 February 2020, can be cancelled free of charge.
4.All Greater China car rental services booked before 00:00 on 24 January 2020 for the use between 23 January and 8 February 2020 can be cancelled free of charge.
5.All Greater China bus tickets, ferry bookings made before 00:00 on 28 Janaury 2020 for the use between 23 January and 29 February 2020 can be cancelled free of charge.
6.All Greater China airport transfer bookings for the use from 3 February to 29 February 2020 can be cancelled free of charge if applying at least 24 hours prior to departure date.
7.All Greater China tours and attraction passes made before 00:00 on 24 January 2020 for the use before 24:00 on 31 March 2020 can be cancelled free of charge if applying at least 24 hours prior to departure date.
With special care for the customers diagnosed with or quarantined for the novel coronavirus, Trip.com will cover cancellation costs for all products purchased on Trip.com for them.
Due to the high volume of inquiries, please consider applying for cancellations and itinerary changes via the Trip.com App.
Trip.com continues to monitor the situation to ensure the safety of all travellers, and urges travellers to remain vigilant at all times and take all necessary precautionary measures to support their health and the well-being of others, and heed the advice of the local authorities.