6 Ways Trip.com Offers Outstanding Service

Since we came onto the scene, Trip.com has been committed to providing the best possible service and experience for our users. We truly care about our users and always do our best to make sure every trip is effortless.

We're proud to say that we hold true to that commitment today. Our professional and passionate customer support advisors interact with thousands of users daily, ensuring that their questions and concerns are prioritized each time. This user-centric attitude isn't just a mindset, but something that our users are able to feel each time they interact with us.

Have you ever had the frustrating experience of being told your flight was fully booked after your payment was finalized?

At Trip.com, once your payment is confirmed, we'll do our best to guarantee your trip. For more info on this, check out the link here.

If you find yourself unable to check-in for your hotel because of an issue with Trip.com or one of our suppliers, reach out to us as soon as possible. We'll act quickly to help you handle whatever problem you're facing.

Sometimes travel doesn't always go according to plan. Have you ever been denied boarding at the airport because a letter was missing in your name? Or arrived at the airport at 3 am only to find out that your flight has been canceled?

At Trip.com, we're ready to take on anything unexpected that comes your way. Our professional advisors specializing in flight and hotel bookings are always available to provide helpful support and solutions 24 hours a day, 7 days a week, in English, Cantonese, Japanese, Korean, and Thai.

We're here for you whenever you need us.

Getting hold of customer support can sometimes be a pain. At times, it can even seem like waiting up to half an hour is the new normal.

At Trip.com, we don't believe in making customers wait in queues just to be able to talk with us.

Some problems can be best solved when they're reported and handled quickly. When you call us, we'll do our best to pick up as fast as we can.

We know it can be nerve wracking to run into issues. No matter what happens, you can be confident in knowing that we'll be on the other line to say "Thanks for calling Trip.com. What can we do for you?"

We know how easily international call charges can rack up when you're traveling abroad. At Trip.com, it's our goal to handle the details so you can focus on getting the most out of your trip. That includes helping you save whenever possible.

That's where our free Internet call option comes in. Simply select the VoIP (Internet call) option on our app to connect with us absolutely free of charge.

No matter where you are, just give us an Internet call—it's free!