Overall, I'm not satisfied at all.
I arrived early at 1 PM, understanding that check-in was at 3 PM. They offered an upgrade to a villa for an extra $200, promising early check-in, but I still only got my room at 3 PM.
Upon arrival, the front desk lobby was sweltering hot with no air conditioning, no welcome drinks, and not even a simple greeting. For a HKD 3,000 room, this felt really bad. On top of that, they charged extra for children.
While waiting in the stuffy heat, we went to the incredibly overpriced and distant restaurant – it was the only one. It was very hot with no air conditioning, and it was a 5-minute walk from the lobby. It was also extremely expensive and, ironically, the food was terrible.
When we finally got our room, it was huge, but the hygiene was appalling. There were insect carcasses, leftover food packaging, food crumbs, and the cups, sink, and bathtub were all stained, as if they hadn't been cleaned. The air conditioning was insufficient; we had to use a fan 😢. Is this what a villa at this price is like? Vinpearl is much better.
Both swimming pools are far from the restaurant. The one near the restaurant was more suitable for us, but unfortunately, it was quite crowded. We also saw staff directly patching it with cement, which made it feel like we were swimming in muddy water. The floor of the lobby pool was uncomfortable on the feet, and my children hurt their soles stepping on it.
We ordered Grab for dinner, but they wouldn't let the driver into the lobby; guests either had to walk out or the driver had to find their own way in. Very unfriendly.
The trash room door in the villas couldn't be closed, making us anxious all night. The entire hotel area is huge, but it lacks good facilities and service. Compared to Vinpearl, the difference is significant.
Original TextTranslation provided by AI