Vienna International Hotel (Shanghai Pudong Airport)

Great room size and excellent value for money. The front desk staff were warm, friendly, and attentive. The complimentary breakfast was rich and delicious, and the laundry and drying facilities were very convenient. The free hourly shuttle service makes getting to the airport a breeze. Highly recommended, especially for business travelers.

Overall, this was a very poor stay with obvious issues in both cleanliness and service. The sofa in the room had noticeable stains, was very dirty, and looked quite sloppy. The management of the public areas was chaotic, with housekeeping carts left randomly in the hallways, obstructing the pathway. There were so many things wrong with the breakfast: upon arriving at the restaurant entrance, there was no reception desk and no staff to greet us. It wasn't until we were halfway through our meal that a staff member came over to ask for our breakfast vouchers, which felt quite uncomfortable. The hallway floors were dirty and messy, and the overall visual environment was very disorganized. Since we were in a rush for our morning itinerary, we wanted to request two breakfast boxes to go. The staff member was rude and blunt, directly replying, "Eat here if you want it, otherwise you get nothing, no takeout boxes allowed." The communication experience was terrible. The shuttle bus driver had a bad attitude. While in the van, he complained about the previous group of guests having too much luggage that wouldn't fit, using foul language. His attitude towards us was also blunt and rude. The shuttle runs once an hour, leaves right on time, and the driver doesn't care about anything else—a thoroughly terrible experience. Overall, the hotel management is very loose. Room cleanliness, staff service training, and restaurant management all need a major overhaul. Not recommended.

The room was very clean and hygienic, and also very quiet. Overall, it's a good place with complete facilities. Ordering takeout is very convenient too, as they have robot delivery.

Very old and run-down, with outdated facilities and a dated room that had a strange odor. However, the redeeming quality is the shuttle bus service. It's alright for just crashing for a night near the airport, but it's still a bit overpriced and late check-out is not allowed.

Great check-in experience, and the airport shuttle service was very convenient. The room was clean and tidy, and the staff were warm and attentive. I will definitely stay here again next time.

When staying in Shanghai for a flight, Vienna International Hotel (Shanghai Pudong Airport) is always my top choice. After several pleasant stays, I really must highlight their exceptional service: the front desk staff are warm and responsible, carefully explaining the airport shuttle schedule and accommodating the special requests of elderly guests. The room is spacious, bright, and impeccably clean. The bedding is soft, dry, and extremely comfortable. The air quality in the room is great, the AC is powerful, and all the lighting and electrical facilities work wonderfully. The bathroom features a dry-wet separation layout, is very clean, has an ample supply of hot water, and even provides disposable toilet seat covers, making for a very comfortable stay. I also have to mention the hotel's breakfast. The selection is rich, featuring both Chinese and Western options, as well as delicious small wontons and rice noodles—truly wonderful in both nutrition and taste. The airport shuttle driver is also conscientious and responsible; he answers calls immediately and enthusiastically helps with luggage. The hotel staff demonstrate high professional standards and thorough service. A well-run hotel is the true root of guest satisfaction.

The hotel environment is great, and the rooms are comfortable. It's close to the airport and Disneyland, and they offer free shuttle services to both, which is very convenient! The front desk staff was friendly and helpful, and the breakfast was delicious. I'll definitely stay here again next time!