The rooms were significantly different from the condition shown on Trip.com, the hygiene standards were unacceptable, and several fixtures/furnishings were damaged and posed potential safety hazards.
For this booking, I reserved 2 Superior Premier Rooms with 1 Double Bed each through Trip.com. However, upon checking in at approximately 6:00 PM, I found that the actual condition of the rooms was significantly different from the photos and room description shown on Trip.com.
The rooms were extremely old and poorly maintained. The furniture, tables, cabinets, and beds were all in very old condition, with scratched and damaged wooden surfaces. Some areas had exposed and splintered wood that could potentially cause injury.
More seriously, the rooms were not properly cleaned. One of the pillows still had visible saliva stains, the bedding contained dust, and the shelves and other surfaces were also covered with dust. The overall condition made it appear as though the rooms had been closed and left unused for a long period of time.
There were also serious safety concerns. The shelf/panel beside the headboard came loose and fell simply when a small bag was placed on it. In addition, the bed itself felt unstable when sitting on it, as if it could potentially break or collapse.
This is far beyond a simple complaint about an old room or personal preference. The issue involves a significant discrepancy between the actual room condition and what was presented on Trip.com, unacceptable hygiene standards, inadequate maintenance, and potential safety hazards for guests.
I immediately informed the hotel staff and requested that both rooms be changed. However, the hotel only agreed to change one of the two rooms.
If I had known in advance that the actual condition of the rooms would be this old, poorly maintained, and unhygienic, I would absolutely not have chosen to stay at this hotel.
