Nash Airport Hotel

Knowing that every year, June is summertime in this location, yet the air conditioner is effectively not working at all. The room is so cramped and small, with a good AC, it will cool the hot room really fast. Our room unit control Air flow is set to max & lowest temperature yet - its HOT & HUMID the whole night. Couldn't get a good sleep at all. What are we paying for then ??? This is the ONLY point that caused the whole rating to be real bad.

Management please check this review and travellers please watch out!!!  A  nice clean hotel with great restaurant which made me feel like home. Closed to the airport though location is a bit difficult for me to walk to the airport, but they have nice shuttle service to take guests from/to the airport.  In my mind, I praised it was the best airport hotel I was staying ever, and they deserved a great review. (that was what I felt at the beginning). With the reasons above I had extended to stay one more night to check out on 12 May 2025 when I could easily move to the hotel in front of it for the extra day (Nash Suites airport hotel) with cheaper price. I chose to stay.  I Got Really Upset And Disappointed when a box of Chocolate in my room got lost. I have pictures attached here in the review!!! Chocolates in Switzerland are very unique, and I intentionally went to Sweetzerland (a chocolate boutique) on Saturday to purchase two boxes for my friends in the Netherlands because Sweetzerland closes on Sunday. One box cost me CHF 22. On Sunday May 11, I went out till the evening around 6pm.  As soon as I got back to the room, I realized one box of my chocolates was gone but left me the white gift wrap. I immediately went down to report to the receptionist. The one I first talked to was nice. She seemed willing to help solve the problems. She referred me to talk to another receptionist, her colleague but the lady she referred wasn’t available at that time. She asked me to go talk later again. When I did, the second receptionist said all the managers, and house keeping they needed to talk to left because it was after 6pm. I asked her to call them. She said that was impossible. So, verfication wasn’t successful. Instead, she asked me to leave my contact number in Europe and email address because I was gonna check out the next morning 4 am. She claimed by the next morning 4:30 am after they talked, they would come up with a solution and would contact me. I waited for two full days, and no call or email received. This IGNORANCE shouldn’t be done. This considers BAD SERVICE!!! This shows that you don’t care about short stay travellers. How unsafe the guests would feel??? Now, it has come to the point that I was complaining about losing one chocolate box to complaining about bad manner of the receptionist! There were 3 receptionists that evening, she was the second lady who sat down in the middle with longer face shape. It happened on May 11 evening, and my room number was 311.  Management Please check and take this action seriously!!! Don’t let the act and services of those ladies ruined your hotel’s reputation. It was supposed to be a great 5 stars hotel but it ended up as one star. It is a shame to let the reputation go down this way. Our family also ran a hotel in our home county, so I deeply take sympathy on you and want you to know!!! PLEASE Definitely Check and Verify!!! Don’t make your guests feel like you don’t care especially for those overseas guests who go and do a short stay.  It is not the value of a box of chocolate matters, it is about housekeeping lady’s behavior and the ignorance of the receptionist!!! What if I left my other stuffs unlocked in the luggage on that evening?!? She probably would take something important on that luggage too.  Please You Should Check with the housekeeper and the receptionist on that day!!!!!!

good location and within walking distance to airport. Also there is a shuttle service every 20 minutes and the driver is helpful in helping to load the luggages

Well the location and pick-up service from the airport was excellent including all the amenities and bed was comfy too. I was rather not happy with the reception team attitude which are not at all welcoming. Infact they even said the executive suite I booked is not meant for 5 people in which a 2 years old infant was treated as an additional people. I have been exploring so many cities and hotels and never found someone treating so insensitively despite we havent made nay request for additional cot or so. During booking Nash airport hotel emailed me that we can only allow one kid free of cost for the booking. In short, I think the reception team needs to be polite and more friendly and welcoming for their guests.

The hotel itself was okay—great location, clean rooms, and shuttle bus. However, the service was shockingly poor. Despite speaking English politely, the front desk staff visibly dismissed. The most jaw-dropping moment? Calling reception in English resulted in being hung up on mid-sentence.

The room was very clean and quiet, there are plenty restaurants and convenient shops nearby and it is pretty close to the airport. Besides, it has sauna and gym for guest to use for free. Good stay experience in general!